Types of notifications
All Envoy products
Regardless of the specific Envoy product you use for your workplace, there are a few types of notifications that are sent to all users, regardless of subscription level. These are:
Account confirmation emails
Mobile account confirmation "magic link" emails
Envoy Visitors
Envoy Visitors sends a variety of different notifications, depending on your role.
Admin
Visitor approval notifications
Invite notifications
Watch list notifications
Block list notifications
Visual compliance notifications
Health document review notifications
Subscription and billing emails
Employee
Invite confirmation emails
Visitor
Wifi credentials (available with apps like Cisco Meraki)
Access control credentials (available with apps like Brivo)
Envoy Workplace
Admin
Weekly delivery summary
Proof of vaccination approval emails
Test result approval emails
Subscription and billing emails
Employee
Room check-in reminder
Registration approval/confirmation
Neighborhood captain assignment notification
Proximity-based check-in confirmation push notifications
Envoy Virtual Front Desk
Virtual receptionist
Envoy Connect
Property admin
Tenant admin
In addition to any notifications associated with the tenant's Envoy Visitors account, admins may receive:
Notification delivery methods
Envoy uses various different delivery methods, depending on the type of notification being sent and which workplace settings are enabled. The most common methods are email, SMS, push notifications, Slack, and Microsoft Teams. Many more are available to install, so just check out our communication apps!
With a few exceptions, Envoy emails are sent from [email protected].
This includes all account confirmation emails and magic links for mobile sign-in. If you don't receive our emails, check your spam folder first before contacting support.
If you wish to have emails sent from your own domain, please see our custom email domain article.
SMS
The sender ID from which the SMS is sent depends on the recipient's country.
US: 52132 or +1-855-309-6406
AU: +61 428266213 or Envoy
CA: +1 587-317-6732
DE: +49 15735987141
DK: Envoy
IL: Envoy
IN: Envoy
GB: +44 7903580002
MY: Envoy
MX: Envoy
NO: +47 59440381
SE: +46 769438655
SG: Envoy
Sending SMS notifications in Singapore
If you have a location in Singapore, please contact your Envoy account representative before enabling SMS notifications. Additional setup is required to comply with Singapore government regulations.
Envoy mobile push notifications
Envoy mobile can send push notifications to both iOS and Android devices. PINs for 2FA do not require notifications to be enabled. However, push notifications must be allowed to receive other Envoy push notifications, like host or emergency notifications.
Slack
Slack is a great option for workplaces that already use the app for their teams' communications. Envoy's Slack app can send Host notifications, room check-in reminders, delivery notifications, and more!
Envoy's Virtual front desk can also send channel notifications to ensure no call goes unnoticed.
Learn more about our Slack integration.
Microsoft Teams
You can install the Envoy app inside of Teams to receive notifications, create invites and book desks, mark deliveries as picked up, and more!
Please keep in mind that you will only be able to take action based on your company's Envoy plan. For example, Visitors-only plans will only be able to receive a notification when a visitor signs in or send visitor invites. Workplace Premium plans can sign in/out of the workplace, receive a deliveries and more.
Learn more about our Microsoft teams integration.