Tip: This feature is a part of Visitors, but if you're interested in using Envoy for delivery management, you should check out Envoy Deliveries. With Envoy Deliveries, you can send automatic notifications to each delivery's recipient.
How delivery contact notifications work
As an Envoy administrator, you can enable the delivery feature for your location. When you do, the word Deliveries will appear at the bottom of your iPad’s welcome screen.
When a delivery person arrives in your lobby, they can simply tap Deliveries and a notification will automatically be sent to your designated delivery contact. These notifications can be a slack message, email, sms, or teams chat, depending on which notification methods are enabled for this location.
Benefits of delivery contact notifications
Saves the delivery contact from checking the lobby for delivery arrivals.
Pairs perfectly with Envoy Deliveries. Here’s how:
1. Assign a delivery contact to Visitors and they’ll be notified when deliveries arrive.2. Assign this employee as an Envoy Deliveries administrator so they can log packages and automatically alert all recipients.
Preparing a sign-in flow to enable delivery contact notifications
To set up Delivery contact notifications, you will need to configure a sign-in flow named Delivery within your Visitors > Settings > Sign-in Flow. No action is required if you already have a Delivery sign-in flow.
You can set up a sign-in flow by following the steps listed in this article
Note: The sign-in flow is not required to be Shown on the iPad. To manage the iPad visibility, please see this article
Enable, disable, or edit delivery contact notifications
Click Enable.
Type the name of the employee you’d like to name as delivery contact.
Click Save.
Your Visitor log will appear with "Delivery" and the host listed will be the delivery contact.
Note: To disable click edit then disable.
Important Notes:
If
Approvals required for uninvited visitorsis turned ON, the entry has to be approved by the admin to notify the set delivery contact.We currently do not support extended sign-in flow names like Delivery update etc. The sign-in flow name must be
DeliveryThe delivery contact notification method is based on the user's personal notification preferences.