Overview
After enabling Emergency notifications, global and location admins will be able to send emergency notifications on web or Envoy mobile. Global admins can send emergency notifications to any location, while location admins will only be able to send them for the locations they are admins of.
This article will show you how to use the web dashboard for Emergency notifications. You can also export the sent log to provide a list of recipients to a third party.
Are you looking to learn how to send emergency notifications via Envoy mobile? Learn here!
To ensure that your employees and visitors receive your SMS emergency notice, please ensure that we have their phone numbers on file. No SMS will be sent if we do not have their number.
How to send an Emergency notification
Before sending an emergency notification, the feature must be enabled at the location where it is to be sent. Learn more here.
Navigate to Communications > + New message.
The message window will open. Type in your Message and Message title (optional). Messages are limited to 320 characters.
✨Tip: Select an incident template to automatically populate the message.✨
Decide if the message is an Emergency message. If this is an Emergency situation, make sure to check this option!
Ask recipients to respond, allowing them to mark themselves as safe, needing help, or a custom option. You can only ask recipients to mark themselves as safe if the message is marked as an emergency. Learn more about marking as safe.
Takeover Envoy tablets in this location, displaying your emergency notice on all paired rooms and Visitors tablets. Learn more about emergency notification display takeovers.
Select the recipients. For employee(s), select by check-in status, primary location, or custom group. Available with Workplace Premium Plus.
Select the visitor(s)(optional). Available with Visitors Enterprise.
Visitors signed in: All visitors currently checked in via Envoy Visitors
Visitors invited but not signed in: All visitors invited, but have not checked in via the Kiosk or Dashboard. This is a great way to ensure visitors en route to your workplace stay informed.
Visitors signed out: Visitors who have been signed-in but have signed out.
Select your Delivery method(s). Choose from SMS, Envoy mobile push notification, email, Slack, and/or Microsoft Teams.
✨Tip: You'll only see Slack or Microsoft Teams if you have these apps installed. You can see this under the Installed apps page.✨
Once you've finished setting up your message, click Send now.
Message sent log
See main article: Emergency notification control center
The Message log will now show the newly sent notification. Clicking on the notification text will pull up more details, like the sent status and whether or not they have marked themselves as safe (if applied). This allows admins to view real-time data about the individuals in your building.
Employee Experience
The email, push, SMS, Slack, or Teams notice from Envoy will display your emergency notification message. Users can mark themselves safe by clicking/tapping the link provided in the message, if required.
Employees can also open the Envoy mobile app to view your emergency notification under the Announcement section on the Home tab. By default, emergency notifications automatically archive after 7 days.
To ensure that your employees receive your SMS emergency notice please make sure that their phone number is listed in your employee directory. No SMS will be sent if we do not have their number. See here on how to add your employee phone numbers.
If enabled, your Rooms and/or Visitors displays will change instantly to show your notice. Learn more about Rooms and Visitors kiosk takeover.
