Video - Configuring your properties block list
Adding an individual record to your blocklist
Navigate to the invites log from your security console
Select Block list from the left-hand menu
Select Add records
Select Add a single record
Enter in all information for your block list entry
Upload a photo if applicable. Photo files must be JPEG or PNG
Select Save
Creating records using CSV uploads
Navigate to the invites log from your security console
Select Block list from the left-hand menu
Select Add records
Select import from CSV
Upload your blocklist CSV file
✨ Important Note: CSV files must be formatted with the following columns: Full Name, Aliases, Email Addresses, Phone Numbers, Keywords, Physical descriptions, Reason for blocking.
Notifying security admins
Under the Block list setting, navigate to Alerts in the middle of your page
Enter in the Admin who needs to be notified in the event a block list notice is triggered. Admins must have a Global Admin role.
Admins will receive an email or SMS notification. Email address and Mobile phone number must be included in the Global Admin’s profile
Select Save
Triggering your block list
There are two ways a visitor can trigger the block list. The first way is through the property block list and the second way is through the tenant’s own block list.
If all tenant block list entries must be provided to the property building, it is recommended to enter in the tenant associated with the blocklist entry under “reason for blocking” when creating the block list entry
If tenants are allowed to maintain a block list under their own Envoy account, tenants will need to approve their own guests in the event a block list event is triggered.
Approving or denying visitor entries
In the event a block list record is triggered, Admins will need to approve or deny the entry on the invites log in order to complete the sign in process
If a visitor signing in triggers the tenant’s block list, security admins will need to have the tenant approve or deny the visitor. This will be done on the tenant’s Envoy account