There are two ways a visitor can trigger the block list. The first way is through the property block list and the second way is through the tenant’s own block list.

If all tenant block list entries must be provided to the property building, it is recommended to enter in the tenant associated with the blocklist entry under “reason for blocking” when creating the block list entry

If tenants are allowed to maintain a block list under their own Envoy account, tenants will need to approve their own guests in the event a block list event is triggered.

Creating individual records to your blocklist

  1. Navigate to the invites log from your security console

  2. Select Block list from the left-hand menu

  3. Select Add records

  4. Select Add a single record

  5. Enter in all information for your block list entry

  6. Upload a photo if applicable. Photo files must be JPEG or PNG

  7. Select Save

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Creating records using CSV uploads

  1. Navigate to the invites log from your security console

  2. Select Block list from the left-hand menu

  3. Select Add records

  4. Select import from CSV

  5. Upload your blocklist CSV file

✨ Important Note: CSV files must be formatted with the following columns: Full Name, Aliases, Email Addresses, Phone Numbers, Keywords, Physical descriptions, Reason for blocking.

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Notifying security admins

  1. Under the Block list setting, navigate to Alerts in the middle of your page

  2. Enter in the Admin who needs to be notified in the event a block list notice is triggered. Admins must have a Global Admin role.

    1. Admins will receive an email or SMS notification. Email address and Mobile phone number must be included in the Global Admin’s profile

  3. Select Save

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Approving or denying visitor entries

  1. In the event a block list record is triggered, Admins will need to approve or deny the entry on the invites log in order to complete the sign in process

    1. If a visitor signing in triggers the tenant’s block list, security admins will need to have the tenant approve or deny the visitor. This will be done on the tenant’s Envoy account

Graphical user interface, text, application, Teams

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