How host notifications work

To alert employees when their visitor arrive, Envoy needs to “know” two pieces of information: First, which employee the visitor is meeting? And second, what is that employee’s contact information?

When the visitor signs in, the visitor will type the employee’s name in the host field. Then, Envoy will locate the employee’s contact information in the directory and send the host notification.

Benefits of host notifications

  • Save the time it takes to call or track down employees when their visitors arrive.
  • Photos appear in host notifications, so it’s easy to know which visitor to greet in the lobby.
  • Employees can choose their preferred notification methods.

Notification methods

As the Envoy administrator, you’ll choose the default host notification methods for your location, but employees can also set their own host notification preferences.

Supported notification methods

Depending on your plan, you can enable different notification methods for your team.

Basic Plan: Email, Passport push notifications

Standard Plan: Email, Passport push notifications, Slack, Microsoft Teams

Premium: Email, Passport push notifications, SMS, Slack, Microsoft Teams, Cisco Webex Teams, Salesforce Chatter, Skype for Business

Enterprise: Email, Passport push notifications, SMS, Slack, Microsoft Teams, Cisco Webex Teams, Salesforce Chatter, Skype for Business

Custom host notification text

It’s easy to customize the text that appears in host notifications. You can add in custom variables to automatically populate the host’s name, visitor’s name, your company and location names.

You also have the option to create custom notification text based on if the visitor is alone or with a group. This can be helpful if the number of visitors changes where they’ll meet up with their host.

You can customize the notification text that assistants and fallback contacts receive, too. This allows you to provide more detailed greeting instructions for cases where the host may not be the person greeting the visitor.

Did this answer your question?