If host notifications are enabled, Visitors “needs” to alert someone of every visitor that signs in. When a visitor does not select a host, a notification is sent to the fallback contact(s).

How fallback notifications work

If you’re using host notifications, your sign-in fields will include the host field. You have the option to set this field to required or not required. If it is not required, visitors can sign in without selecting a host.

When a host is not selected, Envoy does not “know” who the visitor is there to see. In this case, a notification will be automatically sent to the fallback contact or contacts.

Benefits of fallback notifications

  • Ensure that someone on your team is aware of the visitor and is notified to greet them.
  • Provides flexibility for locations that prefer to keep their host field set to “not required.”

How to enable Fallback notifications

  1. Go to Visitors > Settings > Notifications.
  2. Locate Fallback notifications and click "Enable".

You can disable fallback notifications completely or change your fallback contact.

How to change the fallback contact(s)

  1. Go to Visitors > Settings > Notifications.
  2. Locate Fallback notifications and click “Edit”.
  3. Under Fallback notification contacts, you’ll select the employees that should receive fallback notifications.
    • Add employees here by typing their names.
    • Remove employees by clicking the X beside their name.

How to disable fallback notifications

  1. Go to Visitors > Settings > Notifications.
  2. Locate Fallback notifications and click “Edit.”
  3. Click “Disable.”

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