If host notifications are enabled, Visitors will alert someone of every visitor that signs in. When a visitor does not select a host, a notification is sent to the fallback contact(s).

About fallback notifications

As an Envoy administrator, you may be receiving fallback notifications. Here’s why: If you’re using host notifications, your sign-in fields will include the host field. You have the option to set this field to required or not required. If it is not required, a visitor can sign in without selecting a host.

When this happens, Envoy wants to ensure that someone on your team knows about this visitor, so a fallback notification is sent. Fallback notifications are enabled for your account by default, but you disable them or change your fallback notification contact at any time. Learn more.

How fallback notifications work

If you’re using host notifications, your sign-in fields will include the host field. You have the option to set this field to required or not required. If it is not required, visitors can sign in without selecting a host.

When a host is not selected, Envoy does not “know” who the visitor is there to see. In this case, a notification will be automatically sent to the fallback contact or contacts.

Benefits of fallback notifications

  • Ensure that someone on your team is aware of the visitor and is notified to greet them.
  • Provides flexibility for locations that prefer to keep their host field set to “not required.”

How to enable Fallback notifications

  1. Go to Visitors > Settings > Notifications.
  2. Locate Fallback notifications and click "Enable".

You can disable fallback notifications completely or change your fallback contact.

Tip: If you plan to disable fallback notifications, please consider setting your host field to required. This way, the correct person will always receive a notification.

How to change the fallback contact(s)

  1. Go to Visitors > Settings > Notifications.
  2. Locate Fallback notifications and click “Edit”.
  3. Under Fallback notification contacts, you’ll select the employees that should receive fallback notifications.
    • Add employees here by typing their names.
    • Remove employees by clicking the X beside their name.

How to disable fallback notifications

  1. Go to Visitors > Settings > Notifications.
  2. Locate Fallback notifications and click “Edit.”
  3. Click “Disable.”

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