How iPad status notifications work
When a Visitors kiosk has been offline for 20 minutes, an email is sent to the notification contacts, letting them know which iPad needs attention.
You can select any administrator or employee in your company to receive these notifications. You can also turn these notifications off entirely.
iPad status notifications are enabled on a location basis.
Benefits of iPad status notifications
Know that an iPad is offline or that the sign-in flow is obscured before a guest notices.
Alert the people on your team who can resolve the issue quickly and effectively rather than whoever happens to be nearby.
Notifications are automatic, so your team can act immediately to keep visitors moving through your lobby.
Changing your iPad status notification settings
You can disable iPad status notifications completely or change who receives these notifications.
Changing or adding notification contacts
Go to Visitors > Devices > Alerts to enable or edit Device status alerts.
Locate iPad status and click Enable.
If this is already enabled, click Edit to make changes.
Add an employee by starting to type their name. The field will auto-populate, and you can select the appropriate contact.
Don't see who you expect? It's possible they don't have an active account. Make sure they've logged into Envoy at least once!
You can add as many contacts as you want! It's a good idea to keep in mind admin permissions when adding alert contacts. Remember - only global and location admins can add/remove iPads.
Remember to Save after adding your notification contact(s).
Deleting a notification contact
Go to Visitors > Devices > Alerts to edit Device status alerts.
Locate iPad status and click Edit.
Click the x next to the employee or admin you wish to remove from these alerts.
Disabling iPad status notifications
Go to Visitors > Devices > Alerts.
Locate iPad status and click Edit.
Click Disable.
