Workplace Ticketing

Learn how to enable workplace ticketing for employees to use

Updated over a week ago

Overview

Using the Envoy app, employees can submit help tickets directly to your service team via email or Jira integration! This makes it easy for Envoy to be your team's all-in-one tool for your physical workplace.

How to enable Workplace Ticketing using the Envoy Dashboard:

  1. Scroll down to Workplace ticketing.

  2. Click Enable.

  3. Use the default categories or create your own:

    1. Default categories are: Workplace Access, Password, Software, Health & Safety, Equipment, Wi-Fi, Rooms, Printing and Other.

      1. Click the X to delete any categories you do not want.

    2. To add your own, click Add, give it a Name and click Save.

  4. Input Email addresses (who the ticket will route to) and select the categories they should receive. This can include your ZenDesk email alias. (For example: IT admin may be assigned Wifi issues, etc)

  5. Repeat steps 1-4 for each location in the dashboard.

Workplace Ticketing using Jira Service Management

If you have integrated with Jira Service Management, you will not need to enable ticketing from the Envoy dashboard under Workplace.

Instead, you must install Jira Service Management from the Envoy App Store for each location you want ticketing to be active for. Employees will be able to file tickets from Envoy mobile once the integration is enabled.

Check out Jira's website for more information about Jira Service Management.

How to report an issue using Mobile:

  1. Open the Envoy mobile app.

  2. Tap the plus (+) button.

  3. Select Report an Issue.

  4. Fill out the form:

    1. Describe your issue (Be as detailed as possible)

    2. Select a category

    3. Select your Location

    4. Include any relevant screenshots

  5. Tap Submit.

Template to send to employees

After you've enabled workplace ticketing, use this template to let your employees know how to report workplace issues on the Envoy app.

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