Feature Spotlight:

Workplace Ticketing will allow admins to enable ticketing within Envoy for employees.

Workplace Ticketing using Jira Service Management

If you have integrated with Jira Service Management, you will not need to enable ticketing from the Envoy dashboard under Protect.

Instead, you will need to install Jira Service Management from the Envoy App Store for each location you want ticketing to be active for. Employees will be able to file tickets from Envoy mobile once the integration is enabled.

Check out Jira's website for more information about Jira Service Management.

How to enable Workplace Ticketing using the Envoy Dashboard:

  1. Navigate to Protect > Settings > Employees

  2. Scroll down to Workplace ticketing

  3. Click Enable

  4. Use the default categories or create your own:

    1. Default categories are: Workplace Access, Password, Software, Health & Safety, Equipment, Wi-Fi, Rooms, Printing and Other.

      1. Click the X to delete any categories you do not want.

    2. To add your own, click Add, give it a Name and click Save

  5. Input Email addresses (who the ticket will route to) and select the categories they should receive. (For example: IT admin may be assigned Wifi issues, etc)

  6. Repeat steps 1-4 for each location in the dashboard.

How to report an issue using Mobile:

  1. Open the Envoy mobile app

  2. Tap the plus (+) button

  3. Select 'Report an Issue'

  4. Fill out the form:

    1. Describe your issue (Be as detailed as possible)

    2. Select a category

    3. Select your Location

    4. Include any relevant screenshots

  5. Tap submit

Template to send to employees

After you've enabled workplace ticketing, use this template to let your employees know how to report workplace issues on the Envoy app.

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