Capacity limits

Set up and manage your capacity limits.

Updated over a week ago

How capacity limits work

When you set a daily capacity limit, Envoy tracks your invites and visitors for the day and aggregates the numbers in a status bar on your dashboard. There are 4 different statuses based on the number of people expected and signed in.

  • Low capacity 0-79% of capacity.

  • Nearing capacity 80-100% of capacity

  • At capacity 100% capacity reached

  • Over capacity 101%+ capacity reached

Capacity limit alerts

Any Front desk, Location, or Global admin can also approve or deny via the dashboard.

If you or another admin is not actively watching the Envoy dashboard you can assign an admin to get alerts when someone tries to sign in if capacity has been reached.

Different capacity limit notifications

  1. Expected next day capacity

    1. This email will be sent to your selected admin(s) at 8:00 PM, based on the location's timezone, telling them of the next day's expected capacity.

  2. An alert when someone attempts to sign in but your location is already at capacity.

Enabling capacity limits

  1. From the left-hand menu navigate to Manage > Location Settings.

  2. Scroll down to the Capacity section.

  3. Click Enable.

  4. From there you can set a capacity for your location.

    1. You can use the number arrows to the right of the text field or simply type in the number.

  5. (Optional) Set an admin to get notifications when you have a visitor sign in or an invite sent after you've reached capacity.

  6. Make sure to tap Save after making your updates.

Editing the location capacity

  1. From the left-hand menu select Manage > Location Settings.

  2. Scroll down to the Capacity section.

  3. Click Edit.

  4. Change the number and hit Save.

    1. When you navigate back to the dashboard you will see the change.

Adding a capacity limit notification

  1. From the left-hand menu go to Manage > Location Settings.

  2. Scroll down to the Capacity section.

  3. Click Enable or Edit.

  4. Navigate to Capacity notifications and begin to type an admin's name.

    1. The system will automatically dropdown any matches

  5. Select the admin and click Save.

Approving or denying entries

  • If the visitor signed in via the iPad you will navigate to the Visitor log.

  • If the visitor was invited you will go to the invites tab.

  1. Once there you will see an alert.

    1. You can approve or deny by clicking the icon on the dashboard.

    2. Or you can click "View details" and approve or deny from inside the entry.


  • Capacity limits are location-based, you have to set the capacity and the admin alerts per location.

  • You can view future day's capacity within the invites tab. If there are invites the capacity bar will appear.

  • We do not show the capacity bar on days in the past.

  • Capacity status changes from Low Capacity to Nearing Capacity at 80%.

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