Getting started with Envoy

Check out the below articles to see if Envoy is the right fit for you and your team, if you have any questions we're here to help!

30 articles in this collection
Written by Megan

The basics 🌱

About Envoy Visitors

Envoy Visitors is a digital visitor management system that’s changing how visitors sign-in at workplaces around the world.

Written by Megan
Updated over a week ago

What hardware do I need to use Envoy?

To use Envoy, you’ll need a computer, an iPad and (optional) a printer.

Written by Megan
Updated this week

Do you have any video demos of how Envoy works?

We do! You can watch any of our videos below.

Written by Megan
Updated over a week ago

How easy is it to get set up?

Very easy, especially if you already have an iPad 😉

Written by Megan
Updated over a week ago

Do you have any customer stories or case studies I can look at?

Absolutely. We’re proud that some of the biggest names in the world choose and trust Envoy. Check out some of our customer stories below:

Written by Megan
Updated over a week ago

Where can I learn about compliance certifications?

We understand the impact that compliance requirements have on your business, here's how we can help.

Written by Megan
Updated over a week ago

Where can I learn about your security?

|We understand the sensitivity of your data, and we’re committed to ensuring confidentiality and reliability.

Written by Megan
Updated over a week ago

Is Envoy cloud-based?

Yes. Envoy is a cloud-based platform, learn more below.

Written by Megan
Updated over a week ago

What languages do you support?

Envoy supports 23 languages, learn which ones below!

Written by Megan
Updated over a week ago

How should I structure my Envoy account?

No matter if you plan to use Envoy Visitors at a single office or multiple, you only need one Envoy account. Learn more below!

Written by Megan
Updated over a week ago

I see that you charge per location. How do you define a location?

For the majority of our customers, a “location” is defined as a physical office location. Learn more below!

Written by Megan
Updated over a week ago

Can I see a full list of your integrations?

Envoy’s robust integrations directory makes it easy to integrate with your current workflow.

Written by Megan
Updated over a week ago

Evaluation & Trial 💭

Can I try out Envoy for free before purchasing it?

Of course! You can explore all of Envoy’s features with a 14-day free trial before deciding if you’d like to purchase.

Written by Megan
Updated over a week ago

Can I extend my trial?

Absolutely, if you need more time let us know!

Written by Megan
Updated over a week ago

Which plan should our company choose?

Learn which features are included on which plans to find what suits your team best!

Written by Megan
Updated over a week ago

Do you have special pricing for academic institutions or nonprofits?

We do offer special discounts for academic institutions or nonprofits. Please contact us to learn more.

Written by Megan
Updated over a week ago

What kind of customer support do you offer?

Learn more about our support team and how to reach us.

Written by Megan
Updated over a week ago

What countries is Envoy available in? Can we purchase your hardware internationally?

We’re currently being used in over 60 different countries! Learn more below.

Written by Megan
Updated over a week ago

Do you offer custom integrations?

Depending on the scope of the integration, we are definitely willing to work with customers - let's talk!

Written by Megan
Updated over a week ago

Do you have any materials about Envoy that I can show the rest of my team?

Absolutely - check out the following material our customers have found useful!

Written by Megan
Updated over a week ago

Purchasing 💳

What is your cancellation policy?

Learn more about our cancellation policy below.

Written by Megan
Updated over a week ago

How can I request a formal quote?

It’s easy to get a quote for Envoy, learn how below!

Written by Megan
Updated over a week ago

Are there any applicable taxes?

No, there are no taxes applied on top of the subscription charge.

Written by Megan
Updated over a week ago

What forms of payment do you accept?

Learn more about which payment methods we accept below!

Written by Megan
Updated over a week ago

Are there any hidden fees?

No, we hate hidden fees as much as you do!

Written by Megan
Updated over a week ago

Do you have a reseller program?

Yes, see below for how to apply!

Written by Megan
Updated over a week ago

Data security and privacy 🔒

Where is customer data stored?

See below to learn where we store our data.

Written by Megan
Updated over a week ago

How do Envoy users authenticate to the dashboard?

There a two ways we support authentication, learn more below.

Written by Megan
Updated over a week ago

Who can access customer data?

Learn more about who can access your customer data below.

Written by Megan
Updated over a week ago

How does Envoy manage data encryption?

Learn how Envoy manages data encryption.

Written by Megan
Updated over a week ago