Getting started with Envoy

Learn the basics of getting set up with Envoy and making the most of your trial.

24 articles in this collection
Written by Caitlin and Rawee Gobena

The basics 🌱

Envoy Setup Checklist

Follow these steps to make the most out of Envoy.

Written by Rawee Gobena
Updated over a week ago

About Envoy Visitors

Envoy Visitors is a digital visitor management system that’s changing how visitors sign-in at workplaces around the world.

Written by Rawee Gobena
Updated over a week ago

What hardware do I need to use Envoy Visitors?

To use Envoy, you’ll need a computer, an iPad and (optional) a printer.

Written by Rawee Gobena
Updated over a week ago

How easy is it to get set up?

Very easy, especially if you already have an iPad 😉

Written by Rawee Gobena
Updated over a week ago

Do you have any customer stories or case studies I can look at?

Absolutely. We’re proud that some of the biggest names in the world choose and trust Envoy. Check out some of our customer stories below:

Written by Rawee Gobena
Updated over a week ago

How should I structure my Envoy account?

No matter if you plan to use Envoy at a single office or multiple, you only need one Envoy account. Learn more below!

Written by Rawee Gobena
Updated over a week ago

What languages do you support?

Envoy supports 30+ languages, learn which ones below!

Written by Rawee Gobena
Updated over a week ago

I see that you charge per location. How do you define a location?

For the majority of our customers, a “location” is defined as a physical office location. Learn more below!

Written by Rawee Gobena
Updated over a week ago

Can I see a full list of your integrations?

Envoy’s robust integrations directory makes it easy to integrate with your current workflow.

Written by Rawee Gobena
Updated over a week ago

Evaluation & Trial 💭

How do I start my trial?

With our Workplace Platform you can set up your account in just a few minutes.

Written by Caitlin
Updated over a week ago

Can I try out Envoy for free before purchasing it?

Of course! You can explore all of Envoy’s features with a 14-day free trial before deciding if you’d like to purchase.

Written by Rawee Gobena
Updated over a week ago

Can I extend my trial?

Absolutely, if you need more time let us know!

Written by Rawee Gobena
Updated over a week ago

Which plan should our company choose?

Learn which features are included on which plans to find what suits your team best!

Written by Rawee Gobena
Updated over a week ago

Do you have special pricing for academic institutions or nonprofits?

We do offer special discounts for academic institutions or nonprofits. Please contact us to learn more.

Written by Rawee Gobena
Updated over a week ago

What countries is Envoy available in? Can we purchase your hardware internationally?

We’re currently being used in over 60 different countries! Learn more below.

Written by Rawee Gobena
Updated over a week ago

What kind of customer support do you offer?

Learn more about our support team and how to reach us.

Written by Rawee Gobena
Updated over a week ago

Do you offer custom integrations?

Depending on the scope of the integration, we are definitely willing to work with customers - let's talk!

Written by Rawee Gobena
Updated over a week ago

Do you have any materials about Envoy that I can show the rest of my team?

Absolutely - check out the following material our customers have found useful!

Written by Rawee Gobena
Updated over a week ago

Purchasing 💳

What is your cancellation policy?

Learn more about our cancellation policy below.

Written by Rawee Gobena
Updated over a week ago

How can I request a formal quote?

It’s easy to get a quote for Envoy, learn how below!

Written by Rawee Gobena
Updated over a week ago

Are there any applicable taxes?

No, there are no taxes applied on top of the subscription charge.

Written by Rawee Gobena
Updated over a week ago

What forms of payment do you accept?

Learn more about which payment methods we accept below!

Written by Rawee Gobena
Updated over a week ago

Are there any hidden fees?

No, we hate hidden fees as much as you do!

Written by Rawee Gobena
Updated over a week ago

Do you have a reseller program?

Yes, see below for how to apply!

Written by Rawee Gobena
Updated over a week ago