Managing access to billing

Global and Billing Admins have access to account billing details. If you have these permissions, you can access billing information on the billing page.

If you’re not a Global or Billing Admin, please reference Employee directory > Admin roles to see who you can contact for more information.

View receipts

  1. Go to your billing page.

  2. Look under Payments to see a history of all charges.

  3. To download a receipt for any charge, click “PDF.”

Update credit card on file

  1. Go to your billing page.

  2. Locate Payment method.

  3. Click “Edit,” and enter new card information.

Cancel your subscription(s)

You can contact us to cancel at any time, but please note that Envoy is not obligated to refund or prorate unused time on subscriptions.

Reducing Locations/Licenses

Deactivating a location(s) does not remove the location from your bill; it solely frees up the license to be used towards a new location. You can contact us to reduce the number of locations off your bill at any time which will be reflected at the start of the the next billing cycle. Please note that Envoy is not obligated to refund or prorate unused locations on a subscription.

Do you offer invoiced billing?

We offer invoiced billing for annual Premium and Enterprise subscriptions. For more information, contact our sales team.

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