Devices and accessories

Learn what devices Envoy supports and how to configure them for your team!

21 articles in this collection
Written by Caitlin and Allison

The basics 🌱

About device management

Envoy uses the term device management to refer to the setup, maintenance & monitoring of the devices associated with your Envoy account.

Written by Caitlin
Updated over a week ago

Supported hardware

Learn about the hardware you will need to use Envoy for visitor sign-in or delivery management.

Written by Caitlin
Updated over a week ago

Using Apple's guided access mode

No matter what Envoy product you’re using, we recommend having a dedicated iPad set up on on your front desk or your delivery area.

Written by Caitlin
Updated over a week ago

TLS compatibility

Learn more about how Envoy works with TLS below.

Written by Caitlin
Updated over a week ago

About the visitor sign-in kiosk

Learn how the basics of how the Visitors kiosk works with your location.

Written by Caitlin
Updated over a week ago

Setting up the visitor sign-in kiosk

Learn how to set up an iPad to work as your visitor sign-in kiosk.

Written by Caitlin
Updated over a week ago

Managing visitor sign-in kiosks

Learn how to manage and monitor your iPads once they’re paired.

Written by Caitlin
Updated over a week ago

Troubleshooting iPad status

We’ve rounded up a few common troubleshooting tips to ensure your iPad stays connected.

Written by Caitlin
Updated over a week ago

Visitor badge printer 🖨

About the badge printer

Learn how the basics of how the badge printer works.

Written by Caitlin
Updated over a week ago

Printer setup - Brother QL-820NWB

Learn how to set up your Brother QL-820NWB.

Written by Caitlin
Updated over a week ago

Printer setup - Brother QL-720NW

Learn how to set up your Brother QL-720NW

Written by Caitlin
Updated over a week ago

Advanced printer requirements

Learn about our advanced printer requirements.

Written by Caitlin
Updated over a week ago

Multiple printers

Learn how to pair and manage multiple printers at any location.

Written by Caitlin
Updated over a week ago

Inserting badges

Learn how to insert badges into the Brother QL-820NWB or QL-720NW printer.

Written by Caitlin
Updated over a week ago

Device status - printer offline

Learn what to do if your Printers go offline.

Written by Caitlin
Updated over a week ago

Alternate Bluetooth connection method for the Brother QL-820NWB printer

An alternate method to connect the Brother QL-820NWB via Bluetooth

Written by Allison
Updated over a week ago

Visitor badges 🏷

How do I order or reorder badges?

Learn how to order or reorder badges

Written by Caitlin
Updated over a week ago

About supported visitor badges

Learn about the types of supported badges.

Written by Caitlin
Updated over a week ago

About custom badges

You can add your logo and brand colors to your visitor badges by using Envoy’s custom badges.

Written by Caitlin
Updated over a week ago

About expiring badges

You can add an additional layer of workplace security by using Envoy’s expiring visitor badges.

Written by Caitlin
Updated over a week ago

Settings for Brother badges

Learn about different settings for all brother badges Envoy supports.

Written by Caitlin
Updated over a week ago