When you sign up for Envoy, the first thing you’ll do is create your first location. For most of our customers, a location represents a physical office—the place where their visitors sign in but you can also set up Envoy locations in creative ways. For example, you could have locations for each door of one building; or you could have locations for each building within a central campus.

Each location has its own visitor and employee logs and settings, and it’s easy to switch between locations if you have global permissions. You’ll want to create a new location anytime you want to keep visitor and employee data separate.

Every Visitors plan supports multiple sign-in kiosks per location. For example, at one location you could pair three iPads, creating three sign-in kiosks at your front desk.

Printer configuration depends on your plan type:

For more information about our Visitors plans and features, please see our Pricing page.

Learn more about using Multiple iPads.

All Workplace plans include unlimited locations. While directory integrations are configured globally across all locations, you can configure other integrations, like Brivo access control, per location.

You will be billed based on Active users not locations. For more information, please see our article about Active Users.

Almost every setting for Envoy Visitors and Workplace can be configured per location. This means if you’re using Envoy in multiple offices, you can have different sign-in flows, NDAs, invite emails, notification settings, and more.

Under the Location settings in your dashboard, you can find general location settings including the company name, location name, address, logo, accent color, language and more.

The company name and location name you choose will appear by default in your host notifications, NDA template, and Registration email. Often, customers will use the same company name across all of their locations and use the city name as their location name. For example, a company called Second Street Labs may call their two locations “HQ” and “Seattle.”

But, you can also change the company name per location if desired. For example, if your office is run by a parent company, you may want your company name to appear instead of theirs. If so, simply change the name in the Company name field for your location.

Having the correct address is very important. Envoy uses your address for the following:

Upload a logo that will appear on your Visitors kiosk, badges, invite emails and Rooms tablets. The logo you upload will appear in several places:

Choose a custom accent color for the details on your iPad and pre-registration emails.

Customize the iPads to support GDPR compliance efforts.

Connect your account to a property to enable them to view Visitors data.

Sign visitors into your suite when a connected property marks them as checked-in.

Copy your API key or generate a new one as needed.

You can change your preferred language per location. Envoy Visitors supports 31 languages. When you change the language, it will translate the text on your sign-in kiosk, in registration emails, and in host notifications. At this time, the dashboard is available in English only. Learn more about language translations.

Turn off visitors for your location.

Disabling a location prevents all functionality at this location and hides the location from visitors and employees.

Set a limit for the number of people who can be signed in or expected at any one time.

Important note: Daily capacity limits are only available for certain versions of Visitors, Workplace Standard and Workplace Premium plans.

Allow employees and visitors to sign themselves out.

Automatically sign out employees and visitors at a set time.

You can search and switch between locations if you have global permissions.

Tip: If you follow the steps above and don't see a location you think you have access to, check your Admin roles to see if you need additional permissions.

Important Note: If your company pays Envoy via invoice instead of a credit card, you'll need to contact us to add additional locations.

You can add your locations to groups to make it easier to manage a collection of locations at once.

These groups can be used wherever location filters are used within the dashboard such as for analytics, visitor logs, and admin roles.

Additionally, the locations can be viewed on a map on the Locations page.

Tip: If you are a Location admin for every location in a group you can view everything in regards to that group of locations.

Envoy Visitor plans are billed per location. Disabling a location(s) does not remove the location from your bill; it solely frees up the license to be used towards a new location. Keep in mind that disabling a location removes the ability to access Visitors, Workplace, Desks, Rooms, Deliveries, etc. for that location.

For example, Glacier Inc. purchased 4 Visitor Locations: Austin, New York, San Francisco, and Singapore. They are opening a new office in Montreal and will need to create a new Visitor location for that office. Since they don’t have any visitors at the Singapore office, and don’t want to purchase a 5th Visitor location, they decide to disable the Singapore location. Even though they will have 5 locations listed in their Envoy dashboard, only 4 are active and can be used. Therefore, they only pay for the 4 locations.

You can contact us If you'd like to delete a location(s) or reduce the number of locations off your bill at any time which will be reflected at the start of the next billing cycle.