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Customer Support

Learn more about our support team and how to reach us.

Updated over a week ago

What kind of customer support do you offer?

At Envoy, we believe that connecting with customer support should never be a chore. We’re the highest-rated visitor management product on top review sites, including Capterra and G2 Crowd, and if you read our reviews, you’ll notice that many of our customers rank our support team as one of their favorite things about us. We look forward to supporting you and your team!

How to reach Envoy Support

Envoy Support is available 24 hours a day, Monday through Friday, and Sunday from 1 to 9 p.m. PT!

Reach us via email at [email protected] or through live chat on our website or mobile apps. To start a live chat, click on the red circle in the bottom-right corner of any web page.

For live chat on the Mobile App:

  • make sure your app is up to date in the App Store or Play Store

  • Tap Profile

  • Tap Settings (the cog symbol in the top corner)

  • Tap Get Help

Please send any security-related questions to [email protected].

If you message us outside of our operating hours, we will respond on the following business day.

Contacting Sales

If you would like to contact our sales team, you may reach us through our contact form.

Existing customers may also contact their dedicated account executive or customer success manager with questions related to training, deployment, and billing.

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