Envoy uses Instabug to be able to capture logs of what's going on behind the scenes of the application. If it doesn't behave as it should we can use these logs to find and fix issues within our products.

Envoy Visitors Kiosk and Deliveries Kiosk

  1. While inside the Envoy Visitors, Deliveries, or Mobile application at any point you can take a screenshot. 
  • If your iPad has a home button, to take a screenshot hit the Home button + Power button at the same time.
  • If your company uses the iPad Pro model you can take a screenshot by hitting the Power button + Volume up at the same time.

2. Tap "Report a problem".

3. Fill out the email with as much detail as possible, and if possible use the actions down at the bottom to attach more screenshots or a screen recording so we can get a full idea of what the issue is.

Note: This method works for: Envoy Visitors kiosk, Envoy Deliveries kiosk, and Envoy Mobile for iOS.

Envoy Mobile

iOS

  1. Take a screenshot on the device and click Report a problem.
  2. Fill in all the details you can.
    • The more specific you are the better we can figure out the issue!
    • You can also take additional screenshots, screen recordings, or upload additional photos.
  3. Click Send at the top right.

Android

  1. Vigorously shake your device until the bug report modal appears.
  2. Fill out all the details you can within the email form that populates.
    • The more specific you are the better we can figure out the issue!
    • You can also take additional screenshots, screen recordings, or upload additional photos.

If you don't feel comfortable shaking your phone or the modal doesn't appear for you, you can submit bug reports in a different way.

  1. You can also go to Settings > Send feedback.
  2. This will bring up the same modal and you can click Report a bug and fill out all the details.
  3. You will want to take additional screenshots, screen recordings, or upload additional photos so we can understand the issue better.

Envoy Rooms

  1. While inside the Envoy Rooms app you will triple-tap quickly in the middle of the screen. 
  2. Tap "Report a problem".

3. Fill out the email with as much detail as possible, and if possible use the actions down at the bottom to attach more screenshots or a screen recording so we can get a full idea of what the issue is.

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