How delivery areas work
When you sign up for Deliveries, one of the first setup steps includes creating a delivery area. A delivery area is a physical place where your deliveries will be sorted, recorded, and picked up.
A delivery area is used by both the Deliveries administrator and the employees in your office. As an administrator, it’s the place where you’ll record new deliveries, organize them, and store them for pick-up. To employees, it’s the place they go to pick up their deliveries.
How you set up your physical space is up to you: Your delivery area can be the reception desk, a makeshift mailroom, or a formal package room. No matter what physical space you use for sorting and storing deliveries, this will be represented in Deliveries as a delivery area.
You can have multiple delivery areas if you have a large or distributed workplace. Each delivery area will have its own delivery log, so it’s easy to see what’s been recorded and picked up at each one. Since Workplace is billed per active user, you can have as many delivery areas as needed to manage your mail.
Delivery areas and your account
Whether your Envoy account has one or multiple locations, you can create the delivery area configuration that suits your needs. At any location, you may have one delivery area, multiple delivery areas, or no delivery areas.
Here’s an example: Second Street Labs uses Envoy Visitors at three locations: HQ, Seattle, and Austin.
Most of their employees are at HQ, so they have a large building with two floors. They have a delivery area on each floor because they receive so many packages.
In Seattle, they receive a moderate number of packages, so they have one delivery area.
With only a few employees in the Austin office, they don’t have a high enough volume of packages to need Deliveries in this office.
Managing delivery areas
Delivery areas are associated with specific Envoy locations, so you’ll view them per location. To view and manage all the delivery areas at a specific location, go to Deliveries > Settings > Delivery areas.
Adding a delivery area
Available for Global Admins only
Determine which location needs a new delivery area.
Click on your company name in the top left.
Click on the location you’d like to view.
Click Add delivery area in right-hand corner.
Name your delivery area. It’s best to name your delivery areas something short and descriptive. Confirm the address is correct.
Click Add delivery area.
Switching between delivery areas
You'll first need to switch locations to view delivery areas at a different location. To do so, follow these steps:
Log in to your dashboard.
Click on your company name in the top left.
Click on the location you’d like to view.
Notification message
You can customize the text of your delivery notifications for each delivery area. You can add custom variables to automatically populate the recipient’s name, delivery area name, carrier name (like UPS or FedEx), and date received.
Again, this is especially handy if you have multiple delivery areas since you can add the delivery area name and specific instructions. This way, each recipient will know the location of their package and how to retrieve it.
Devices
You can use an optional delivery pick-up kiosk in your delivery area. This kiosk is an iPad that makes it easy for employees to mark their deliveries as picked up. They just search for their name, and they’ll see a list of all their pending deliveries. They select the ones they’re picking up, and that’s it!