How delivery pick-up works
When employees come to collect their delivery, they shouldn’t just grab it and walk away. They’ll need to mark their delivery as picked up to complete the process. Until a delivery is marked as picked up, Envoy Deliveries “thinks” it’s still in the delivery area. Every recorded delivery will have a pending status until it is marked as picked up.
While a delivery is pending, reminder notifications will be sent and it will appear in the “pending” section in the delivery log. Once the recipient marks the delivery as picked up, it’s no longer pending, and reminder notifications stop.
Benefits of delivery pick-up
Creates an accurate record of when the delivery was picked up.
Easy and flexible pick-up options, including the requirement of photo and/or signature proof of pick-up.
How to pick up deliveries
Confirm pick-up via notifications
You can mark a delivery as “picked up" directly from the notification. Here’s how:
Go to the delivery area and locate your delivery.
Open the email, Slack, or Teams notification you received.
Click “Mark as picked up.”
Note: This only works if "Secure pick-up" is turned off.
Confirm pick-up via iPad kiosk
If your company has a delivery pick-up kiosk (an iPad) in the delivery area, you can use the kiosk to mark deliveries as picked up. Here’s how:
Go to the delivery area and locate your delivery.
Locate the iPad kiosk in your delivery area.
Begin to type your name in the Full name field, and select your name when it appears.
Select the delivery or deliveries that you’re collecting.
Click Mark as picked up.
Mark as ‘picked up’ from mobile
To view your deliveries in Envoy Mobile:
On the app's home page, scroll down to More to explore and tap on Deliveries.
You'll be taken to your personal delivery log, where any pending deliveries will be shown.
From here, you can tap on your delivery and take further action. Mark as picked up, if you've grabbed it!
Once picked up, you'll receive a Success! message and cannot take further action on this delivery.
When using Envoy Mobile app version 4.52.0 or above, if the delivery area the package has arrived at is designated with a Signature Requirement you will see a message on the app advising that a signature is required to collect your package. In this event, please partner with an admin at your location who will be able to assist!
Secure pick-up
Secure pick-up features allow you to collect the recipient’s photo, signature—or both—at the time of pick-up. With secure pick-up features enabled, recipients no longer have the option to mark deliveries are picked-up from their notifications. They must pick them up using the iPad kiosk. Read more about secure pick-up here.
Mark as ‘picked up’ from web
Available for Global, Location, and Deliveries administrators.
Administrators can manually mark deliveries as ‘picked up’ from the delivery log on the web or mobile.
Go to the Deliveries > Delivery log.
Select the delivery or deliveries you’d like to resend notifications for.
Click Mark as picked up.
