About admin roles
Role-based administration allows you to provide the right Envoy access to specified team members. You can create your desired team structure to provide access to both onsite and remote team members. This article outlines the details of each available role and its permissions. After learning about each admin role, you can start assigning admin roles to your team.
How admin roles work
Anyone that has been added to the employee directory can be assigned an Envoy admin role. Envoy’s admin roles fall into three categories: global permissions, location-based permissions, and custom permissions.
Administrators with global permissions have access to information and/or settings that affect all of your locations.
Administrators with location-based roles have access to information and/or settings for specified location(s).
Administrators with custom permissions have access to information and/or settings defined for their custom role at the specified locations. Please note that this feature is only available on our Visitors Enterprise Plan and Workplace Premium.
Anyone in the employee directory can access their personal dashboard. When they are assigned an admin role, they’ll still log in to the same dashboard, but they’ll have additional permissions depending on their assigned role.
Admin roles and permissions
Global admin role
Global admins have full access to the following at all locations:
Visitor entries and invites at all locations
Virtual Front Desk settings and call logs
Emergency notification settings and templates
Workplace settings at all locations
Occupancy, Attendance, Visitor, and Workplace analytics
All location settings - address, name, logo, colors, etc.
Device management (Visitors, Rooms, and Delivery kiosks)
Employee records
Admin roles and admin management
Billing details (e.g. change credit card, change plan subscription)
Health and safety settings
Deliveries and delivery area settings
Desks assignments and maps
Employee reservations
Rooms, rooms settings, rooms calendar syncing
Learn more about Global admin level access
In addition to location-level permissions, global admins can access the Global overview.
Location admin role
Location admins have full access to the following at their admin-assigned locations:
Visitor entries and invites
All location settings - address, name, logo, colors, etc.
Virtual Front Desk devices
Emergency notification settings and location templates
Device management (Printers, Visitors and Delivery kiosks)
Employee records
Occupancy, Attendance, Visitor, and Workplace analytics
Assign location-based roles (cannot assign global roles)
Location-based analytics (attendance and occupancy)
Deliveries and delivery area settings
Partial access to location-based Health and Safety settings
Desk assignments and maps
Employee reservations
Learn more about Location admin level access
Billing Admin
Full access to billing details (e.g. change credit card, change plan subscription)
Learn more about Billing admin level access
Analytics Viewer role
View the Occupancy dashboard with limited functionality
View the analytics link that a Global or Location admin shares with you.
Export analytics as a CSV or image
Learn more about Analytics Viewer admin level access
Front desk admin role
Front desk admins can do the following at their admin-assigned locations:
Read/Edit all visitor entries at their location. They cannot delete entries.
Read device information (Printers, Visitor kiosk, Delivery kiosk)
Read employee records
View admin roles
Access and scan deliveries
Manage desks & maps
Manage employee reservations
Learn more about Front desk admin level access
Security admin role
Security admins can do the following at their admin-assigned locations:
Read access to a special security dashboard that shows the day’s invited visitors
Learn more about Security admin level access
Deliveries admin role
Deliveries admins can do the following at their admin-assigned locations:
Scan deliveries
View the delivery log on the web dashboard
Learn more about Deliveries admin level access
Custom admin roles
Only available on our Visitors Enterprise plan.
You can create custom admin roles when Envoy's default roles don't quite work for your specific setup. This can be achieved by adding or removing permissions from one of our existing base roles listed above!
Additional Admin Roles and Information
How to assign admin roles.
Check out this article for the most up-to-date list of Connect Admin Roles.
Check out this article for the most up-to-date list of Admin Roles for installing Apps.