About supported hardware
Depending on which Envoy products you’re using, there are different hardware requirements. This article outlines what hardware is required and which models are supported.
To use any Envoy product, you’ll also need to access your web dashboard. This requires a computer (or tablet/mobile device with a web browser) and an Internet connection.
Tip: You can purchase supported hardware from the Envoy store, or you're welcome to purchase it from the retailer of your choice. If you purchase from a retailer other than Envoy, please be sure to purchase the right model!
Envoy Visitors
To use Envoy Visitors, you must have an iPad. If you’d like to print visitor badges, you must also have a supported printer and badges. We recommend using an iPad stand for your sign-in iPad, but it is not required.
Supported iPads
Envoy Visitors is currently only available for iPad and is not compatible with any other tablet makes or models. The following devices support iPadOS 14.0 or higher, which is a requirement to download and run Envoy Visitors.
iPads: iPad (5th generation - current)
iPad Minis: iPad Mini (3rd generation - current)
iPad Pros: iPad Pro 9.7, iPad Pro 11 (1st generation - current), iPad Pro 12.9 inch (1st generation - current)
iPad Airs: iPad Air (2nd generation - current)
With version 4.14.0 of the Envoy Visitors Kiosk, you can also pair your iPad to your Connect account for Property sign-in as well! Learn more.
Supported printers
We recommend the Brother QL-820NWB printer, which is available for purchase in the Envoy store. We also support two older models of Brother printers, the QL-720NW and QL-710W. These printers print in B/W only.
With version 4.7.0 of the Visitors Kiosk, Envoy also supports the QL-820NWBc printer. Please reach out to Brother with questions about their inventory.
Envoy is now able to support additional printers, including full color. Learn more in our article about Envoy Print.
Supported badges
Envoy sells three types of badges for the Brother QL-820NWB in our store: plain white badges, custom color badges, and expiring badges. If you prefer to purchase from a different retailer, we recommend the Brother DK-1202 badges. Learn more about other supported Brother badges.
Envoy Mobile
For iOS, the device must be on iOS 16 or higher.
For Android, the device must be on Android 9.0 Pie (API 29+) or higher.
Note: iOS 16 is available on the iPhone 8 and later models.
Envoy Deliveries
The Envoy Mobile app is required for package scanning, so you must have a phone that supports the Envoy Mobile app. You may set up optional pick-up kiosks in your delivery areas, which require an iPad. We recommend using an iPad stand for your delivery kiosk, but it is not required.
Supported iPads for pick-up kiosk
All iPads must run iOS 11 or higher
iPads: iPad (4th generation - current)
iPad Mini: iPad Mini (3rd generation - current)
iPad Pro: iPad Pro 9.7, iPad Pro 11 (1st generation - current), iPad Pro 12.9 inch (1st generation - current)
iPad Airs: iPad Air (1st generation - current)
Envoy Rooms
Envoy Rooms requires a tablet outside each meeting room. Currently, we support iOS, Android, Crestron and PowerBX Astro devices, and have a minimum device specification. iPads must support Bluetooth Low Energy (BLE). We currently support:
All iPads must run iOS 12 or higher
iPads: iPad (5th generation - current)
iPad Mini: iPad Mini (4th generation - current)
iPad Pro: iPad Pro 9.7, iPad Pro 11 (1st generation - current), iPad Pro 12.9 inch (1st generation - current)
iPad Airs: iPad Air (1st generation - current)
Android Tablet: must run Oreo or higher and must also support the Google Play Store as this is where the app is downloaded from.
Crestron Tablet: TSW‑770/TSW‑1070 series touch screens
PowerBX Astro Tablets
Logitech Tap Scheduler - 952-000094 and 952-000091
Neat Pad [Beta]
Wall Mounts
Each room you wish to connect to Envoy Rooms should have a hardware wall mount. The hardware mounts listed do have specific generational requirements for iPads, so please ensure the hardware picked is compatible with the hardware mounts.
Recommended mounts:
Heckler Windfall Mounts - Economical and reliable wall mount case option.
Powerbx LITE Glass iPad Mount - Supports mounting to a glass conference room wall. Attached to glass with VHB adhesive or micro-suction pads (like these).
Light-up cases:
Envoy supports light-up cases for Rooms as well. Here are the three that we support:
Click here to learn how to enable the supported light-up case in your dashboard.
Supported Browsers
The Envoy web dashboard is available in any browser, but Google Chrome is suggested for the best performance.
For any browser, it's important to stay current on the newest version available.
Add-ons or extensions
It's always a good idea to regularly review and manage extensions, removing those that are unneeded or no longer trusted.