Depending on which Envoy products you’re using, there are different hardware requirements. This article outlines what hardware is required and which models are supported.

To use any Envoy product, you’ll also need to access your web dashboard. This requires a computer (or tablet/mobile device with a web browser) and an Internet connection.

Tip: You can purchase supported hardware from the Envoy store, or you're welcome to purchase it from the retailer of your choice. If you purchase from a retailer other than Envoy, please be sure to purchase the right model!

To use Envoy Visitors, you must have an iPad. If you’d like to print visitor badges, you must also have a supported printer and badges. We recommend using an iPad stand for your sign-in iPad, but it is not required.
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Envoy Visitors is currently only available for iPad and is not compatible with any other tablet makes or models. The following devices support iPadOS 12.2 or higher, which is a requirement to download and run Envoy Visitors.

With version 4.12.0 of the Envoy Visitors Kiosk, you can also pair your iPad to your Connect account for Property sign-in as well! Learn more.

We recommend the Brother QL-820NWB printer, which is available for purchase in the Envoy store. We also support two older models of Brother printers, the QL-720NW and QL-710W. These printers print in B/W only.

With version 4.7.0 of the Visitors Kiosk, Envoy also supports the QL-820NWBc printer. Please reach out to Brother with questions about their inventory.

Envoy is now able to support additional printers, including full color. Learn more in our article about Envoy Print.

Envoy sells three types of badges for the Brother QL-820NWB in our store: plain white badges, custom color badges, and expiring badges. If you prefer to purchase from a different retailer, we recommend the Brother DK-1202 badges. Learn more about other supported Brother badges.

The Envoy Mobile app is required for package scanning, so you must have a phone that supports the Envoy Mobile app. You may set up optional pick-up kiosks in your delivery areas, which require an iPad. We recommend using an iPad stand for your delivery kiosk, but it is not required.

All iPads must run iOS 11 or higher

Envoy Rooms requires a tablet outside each meeting room. Currently, we support iOS, Android, Crestron and PowerBX Astro devices, and have a minimum device specification. iPads must support Bluetooth Low Energy (BLE). We currently support:

All iPads must run iOS 12 or higher

Each room you wish to connect to Envoy Rooms should have a hardware wall mount. The hardware mounts listed do have specific generational requirements for iPads, so please ensure the hardware picked is compatible with the hardware mounts.

Recommended mounts:

Envoy supports light-up cases for Rooms as well. Here are the three that we support:

Click here to learn how to enable the supported light-up case in your dashboard.