Envoy Print is currently in Beta. If you would like your company to be added to the Beta, please reach out to your CSM or AE.
About Envoy Print
Download Envoy Print onto your computer to allow Envoy to send print jobs from the web or iPad. Leveraging pre-installed printer drivers, you can print at any supported printer on the same network.
Supported Printers:
Epson TM-C3500
Dymo LabelWriter 450
Turbo Zebra GX420t
Zebra ZD620t
Brother QL-820NWB
Brother QL-720NW
Brother QL-710W
Printer Architecture
How to setup Envoy Print
Navigate to Visitors > Devices > Printers.
Click on here at the top of the page, if you want to set up a printer outside of the three brother printers listed.
Download Envoy Print for either Mac or PC based on your operating system.
Double click or drag Envoy Print over to the Applications folder.
If you are using a Mac, you may have additional prompts. Please make sure to accept the permissions.
You will be prompted to sign-in to the Envoy Print software.
Input the email you used to sign into your Envoy account followed by a hashtag and your computer name and the temporary passcode given in your Envoy dashboard.
For example if my email is [email protected] and my computer name is Macbookpro123456, I would type in [email protected]#Macbookpro123456 into the email field.
The password is not the same password you used to sign-in to Envoy. It’s the temporary passcode shown in your dashboard. (See image in step 3.)
Passcodes will expire after 10 minutes but you can always generate a new code if needed.
If you have questions about your network settings, please reach out to your companies IT team.
Next, select which printer to connect and click Add to this location.
Once your printer is connected you should be able see the printer listed as well and which computer (Connection) it is connected to under Printers.
How to add a new connection:
Navigate to Visitors > Devices > Printers.
Click on "here" at the top of the page under "Looking for the new printer setup?"
Click on Existing connections in the top right corner.
Click the + button next to Add a new connection.
Follow the setup steps listed above.
How to unlink connections:
Navigate to Visitors > Devices > Printers.
Click on Existing connections in the top right corner.
Click the trash can icon next to the connection you want to delete.
How to remove a printer:
Navigate to Visitors > Devices > Printers.
Click the vertical ellipses (three dots) next to the printer you would like to remove.
Click Remove Printer.
How to uninstall Envoy Print
Follow one these guides from Apple or Microsoft to remove software from your computer:
FAQ
For easier setup, ensure that you have a printer connected to your computer prior to downloading Envoy Print.
If each computer has its own printer then each computer will need to download Envoy Print software with its own connection. See How to add a new connection steps above.
You can download Envoy print to multiple computers using the same Envoy account but you will need to add a hashtag followed by the computer name to the end of your email when signing in.
For example if my email is [email protected] and my computer name is Macbookpro123456, I would type in [email protected]#Macbookpro123456 into the email field.
Envoy will show the name of the printer you chose on your computer.
For example, if you have four of the Epson TM-C3500 printers, and never changed the default name to something that is easily identifiable, you will see Epson TM-C3500 four times in the Envoy dashboard.
To change your printer names, navigate to your computer settings.
You can always regenerate a new temporary passcode if yours expires.
