Envoy Print

Envoy is compatible with a variety of printers! Learn how to download and configure Envoy Print.

Updated over a week ago

Overview

Envoy Print is a downloadable program allowing you to print visitor badges on an expanded range of printers! Unlike the traditional setup, Envoy Print uses a connection on your workstation, not an iPad. Your printer does not need Bluetooth or AirPrint capabilities to receive Visitor badge information.

We recommend working with your IT team to set up Envoy Print.

Looking to use the Brother QL-820NWB? See our setup guide here!

Using Envoy Print

To use Envoy's printing capabilities, connect your computer to one of the printers supported by Envoy via USB or through your network. Then, select the correct default printer and default paper within your computer settings. Finally, install Envoy Print on your computer. Next time a visitor signs in via your Visitors kiosk (iPad) or Web, Envoy will automatically send their badge to your connected printer.

PREREQUISITES

Supported Printers

The following printers have been used with Envoy Print:

Printer

Print format

Epson TM-C3500/TM-C4000

Color/B&W

Dymo LabelWriter 450 and 550

B&W

Turbo Zebra GX420t

Thermal B&W

Zebra ZD620t

Thermal B&W

Brother QL-820NWB

B&W

Brother QL-720NW

B&W

Brother QL-710W

B&W

Don't see your desired printer listed? Your printer may still be compatible, even if it is not officially supported by Envoy. Keep in mind that not all printers are label printers and won't be the greatest choice for printing Visitor badges.

Printer Architecture

Installing Envoy Print

There are two configuration options when installing Envoy Print:

Option 1: Best for single-user and Mac workstations

Install Envoy Print on the default user profile of a local machine. This configuration is best for computers that only utilize a single user profile, regardless of the user of that computer. This option requires that Envoy Print is installed as a local application that runs when the computer is in use. This is the only option for Mac users. Use these steps to configure a single-user or Mac workstation.

Option 2: Best for multi-user workstations

Install Envoy Print as a Windows Service. This option allows the Envoy Print application to run with the pre-defined default settings regardless of which user is currently logged into the workstation. Use these steps to configure a Windows multi-user workstation.

Option 1: Set up Envoy Print for single-user and Mac workstations

Step One: Connect your printer to your computer

Before installing Envoy Print, please ensure that you have your printer connected to your computer via USB or through your Network. Follow your printer's setup guide for proper installation.

Step Two: Set your printer as default and set your paper size

Select the correct default printer and default paper within your computer's Printer and Scanner settings.

This is found under System settings > Printers and Scanners.

This is based on the printer and badge paper you are using. Without setting your printer as the default, your printer will not work with Envoy.

Setting Default Badge Size

By default, Mac workstations have limited options for paper size. A custom paper size might need to be created. Please follow these instructions to create the desired default badge size, if it does not exist as a pre-set option.

  1. In any application on your Mac, choose File > Print.

  2. Click the Paper Size pop-up menu, then choose Manage Custom Sizes.

  3. Click the + button to add a new paper size, then specify the size you want. Click OK once you're done.


Windows 11

Select the correct default printer and default paper within your computer's Printer and Scanner settings.

This is found under Start > Settings > Bluetooth & devices > Printers & scanners

Select a printer, then select Set as default.


If you don't see the Set as default option, the Let Windows manage my default printer option may be selected.

  1. Navigate to Settings > Bluetooth and devices > Printers and scanners > then scroll down to Printer preferences.

  2. Make sure Let Windows manage my default printer is toggled OFF. You'll need to clear that selection before you can manually set a default printer.

Setting Default Paper (Badge) size

  1. Navigate to Settings > Bluetooth & devices > Printers & Scanners.

  2. Select the appropriate printer to view Printer settings. Click on Printer properties.

  3. In the new Printer properties window, select Preferences.

  4. In the Advanced Options window, click the Paper Size dropdown menu and select the correct size.

  5. Click OK in the Advanced Options window, then OK in the Printing Preferences window.

Step Three: Install the Envoy Print software on your computer

  1. Navigate to Visitors > Devices > Printers. You should see the option to download Envoy Print for Mac or PC.

    1. Don't see the Envoy Print software page? Click here.

  2. Select the correct software for your operating system and download it.

    1. For additional instructions on downloading the client to Windows, please refer to this article here

      1. Important Consideration (Step 6): If you are installing the PrintNode Client on a multi-tenant machine (specifically, with more than one logged-in user) it is best to install it as a Windows Service, tutorial below.

    2. If you are using a Mac, you may have additional prompts. Please make sure to accept the permissions.

  3. Toggle on Allow this connection to be used company-wide to operate a printer server from one location that services printers connected to your entire network.

Step Four: Log in and connect your Envoy Print software to your Envoy company account

After successfully installing the Envoy print software, you'll be prompted to sign in.

  1. Input the email you used to sign into your Envoy account and the temporary passcode given on your Visitors > Devices > Printers page.

    1. The passcode is not the same password you used to sign-in to Envoy. It’s the temporary passcode shown in your dashboard. (See images above)

      1. The passcode will expire after 10 minutes. If the passcode does not allow you to sign in after 10 minutes, please click here under "Looking for the classic Printer Setup?"

        Then, generate a new code by switching back to the Envoy Print setup screen. Click on here under "Looking for the new printer setup?" to return to Envoy print.

        If you have questions about your network settings, please reach out to your company's IT team.

  2. Next, select which printer to connect and click Add to this location.

  3. Once your printer is connected, you should be able to see the printer listed as well and which computer (Connection) it is connected to under Printers.

  4. For Envoy Visitors, choose which iPad(s) should connect to your printer(s) by clicking on Visitors > Devices > iPads

    1. For Envoy Connect customers, navigate to Devices > iPads and select the printer from the dropdown under the iPad(s).

Option 2: Set up Envoy Print for Windows Multi-user Workstations

Step One: Connect your printer to your computer

Before installing Envoy Print, please ensure you have connected your printer to your computer via USB, your network, or Bluetooth. Follow your printer's setup guide for proper installation.

Step Two: Run Envoy Print as a Windows Service

This process will run Envoy Print as a Windows Service to ensure that Envoy Print stays connected and active regardless of which user profile is logged into the computer connected to your printer(s). You will need to decide which user profile should be used to run the Envoy Print Windows Service.

  1. Navigate to Visitors > Devices > Printers. Download Envoy Print for your PC.

  2. After starting the download, go through the start-up prompts.

    1. Do you want to run this file? Click Run

    2. License agreement.

      1. Read and accept

    3. Select the destination location.

      1. Choose where the Envoy Print application should be stored on this computer.

    4. Select additional tasks

      • Optional: Check the box next to add Envoy Print shortcut to your desktop to create a shortcut

      • Important: Check the box next to Install Envoy Print as a Windows Service

  3. After clicking Next, you will receive a warning prompt. This warning prompt suggests that if login is required for this service, you shouldn’t run it as a Windows Service. However, the following steps show precisely how to circumnavigate the logon requirement.

  4. Finish the setup modal.


​Step Three: Change the User Account that runs the Windows Service.

Windows Services are run by the LocalSystem account by default. To ensure that the proper printer settings are provided to Envoy Print and the service remains active, we recommend changing the user account that runs the Windows Service.

  1. With an administrator account, open the Windows Administrative Tools > Services window on your Windows PC.

  2. Stop the Envoy Print Service.

  3. Double-click on Envoy Print. Click the Log On tab.

  4. Change the service user account to the target user account.

​Step Four: Connect your Envoy Account to your Envoy Print instance

  1. Start the Envoy Print service.

  2. Set the default printer and paper size. You will want to do this on the user account profile set to run the Envoy Print Windows Service.

  3. Open Envoy Print from either the Start menu or the icon on the Desktop if you created a shortcut. This will open a web browser window.

  4. In another tab, log into your Envoy dashboard account. Click on Visitors > Settings > Devices > Printers, and copy the 6-character pairing code. This will be your password for Envoy Print.

  5. On the Envoy Print tab, enter the email address you’re logged into the Envoy dashboard within the email field and input the 6-character pairing code in the password field.

    1. The passcode is not the same password you used to sign-in to Envoy. It’s the temporary passcode shown in your dashboard. (See image above)

  6. Switch back to your Envoy dashboard tab. The available printers connected to the paired workstation will appear. Select which printer(s) to pair using the checkboxes and click Add to this location.

  7. Once your printer is connected, you should see the printer listed and which computer (Connection) it is connected to under Visitors > Devices > Printers.

  8. Finally, choose which iPad(s) should connect to your printer(s) by clicking on Visitors > Devices > iPads for Envoy Visitors customers.

    1. For connect customers, use Devices > iPads and select the printer from the dropdown under the iPad(s).

Adding a new printer connection

  1. Click on Existing connections in the top right corner.

  2. Click the + button next to Add a new connection.

  3. Follow the setup steps listed above.

Unlinking your printer connections

  1. Click on Existing connections in the top right corner.

  2. Click the trash can icon next to the connection you want to delete.

Removing a printer

  1. Click the vertical ellipses (three dots) next to the printer you would like to remove.

  2. Click Remove Printer.

Uninstalling Envoy Print

Follow one these guides from Apple or Microsoft to remove software from your computer:

Troubleshooting Envoy Print

The Envoy Client carries an option to toggle between Engines, and these Engines ultimately perform differently within Envoy Print:

  • Engine 4 - uses XPDF

  • Engine 6 - uses Adobe

Envoy Print will now default to Engine 4 which is more optimized for Envoy Print and we recommend maintaining the lower Engine setting.

This app can't run on your PC Windows 10 error.

If Windows 10 is showing you a "this app can’t run on your PC" error, you'll need to run a troubleshooting session.

Go through these steps to run Windows Program Compatibility Troubleshooter:

  1. Press the Windows key + I to open Settings.

  2. Go to Update & security > Troubleshoot.

  3. Click Additional troubleshooters.

  4. From the Find and fix other problems list, select Program Compatibility Troubleshooter and click Run the troubleshooter.

    Run the compatibility troubleshooter in Windows 10
  5. Follow the on-screen instructions.

  6. Once an issue is detected, you should have a clearer understanding of the cause of the error.

FAQ + Troubleshooting

  • For easier setup, ensure that you have a printer connected to your computer before downloading Envoy Print.

  • Can Envoy Print be used if the computer and the connected printer are powered off?

    • No, badges will not print if the connection is not online and powered on. The Visitor data is passed through the computer connection so that computer must be connected to your network.

  • Can Envoy Print be used in Offline mode?

    • Badges will not print when kiosks are in offline mode, since Envoy Print relies on a network connection to receive visitor data.

  • If each computer has its own printer, each computer will need to download Envoy Print software with its own connection. See How to add a new connection steps above.

  • You can download Envoy print to multiple computers using the same Envoy account email, but make sure to input the new temporary password given to you in the dashboard when you set up a 'New Connection'.

  • Occasionally, there might be a network-related issue that is blocking the connection of Envoy Print.

  • Envoy will show the name of the printer you chose on your computer.

    • For example, if you have four of the Epson TM-C3500 printers, and never changed the default name to something easily identifiable, you will see Epson TM-C3500 four times in the Envoy dashboard.

    • To change your printer names, navigate to your computer settings. Once the printer is renamed on your computer, you should see it update within Envoy.

  • You can always regenerate a new temporary passcode if yours expires.


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