Using Envoy Print
To use Envoy's printing capabilities, first, connect your computer to one of the printers supported by Envoy via USB or through your network. Then, select the correct default printer and default paper within your computer settings. Finally, install Envoy Print on your computer. Next time a visitor signs in via your Visitors kiosk (iPad) or Web, Envoy will automatically send their badge to your connected printer.
PREREQUISITES
To ensure that your network does not block the Envoy Print connection, please whitelist our URLs & IP addresses listed here.
Envoy Print will only work if the printer you connect is set as the Default printer under the printer/scanner settings for the computer in which Envoy Print was downloaded on. If the printer is not set as the default, your printer will not print out badges.
Supported Printers
Printer | Print format |
Epson TM-C3500/TM-C4000 | Color/B&W |
Dymo LabelWriter 450 and 550 | B&W |
Turbo Zebra GX420t | Thermal B&W |
Zebra ZD620t | Thermal B&W |
Brother QL-820NWB | B&W |
Brother QL-720NW | B&W |
Brother QL-710W | B&W |
Printer Architecture
Installing Envoy Print
There are two configuration options when installing Envoy Print:
Option 1: Best for single-user and Mac workstations
Install Envoy Print on the default user profile of a local machine. This configuration is best for computers that only utilize a single user profile, regardless of the user of that computer. This option requires that Envoy Print is installed as a local application that runs when the computer is in use. This is the only option for Mac users. Use these steps to configure a single-user or Mac workstation.
Option 2: Best for multi-user workstations
Install Envoy Print as a Windows Service. This option allows the Envoy Print application to run with the pre-defined default settings regardless of which user is currently logged into the workstation. Use these steps to configure a Windows multi-user workstation.
Set up Envoy Print for single-user and Mac workstations
Step One: Before installing Envoy Print, please ensure that you have your printer connected to your computer via USB or through your Network. Follow your printers setup guide for proper installation.
Step Two: Select the correct Default printer and Default paper within your computer's Printers and Scanners settings. This is based on what printer and badge paper you are using and without setting your printer as the default, your printer will not work with Envoy.
Setting Default Badge Size on Mac
By default, Mac workstations have limited options for paper size. If utilizing a Mac workstation, a custom paper size will need to be created. Please follow these instructions to create the desired default badge size.
In any application on your Mac, choose File > Print.
Click the Paper Size pop-up menu, then choose Manage Custom Sizes.
Click the Add button + to add a new paper size, then specify the paper size you want.
Setting default Printer and Paper size on Windows:
Default Paper size (select 30857 Badge label)
Step Three: Install the app within Envoy's app store:
Navigate to Visitors > Devices > Printers.
Click on here at the top of the page, if you want to set up a printer outside of the three brother printers listed.
Download Envoy Print for either Mac or PC based on your operating system.
For additional instructions on downloading the client to Windows, please refer to this article here
Important Consideration (Step 6):
If you are installing the PrintNode Client on a multi-tenant machine (specifically, with more than one logged-in user) it is best to install it as a Windows Service.
Toggle on Allow this connection to be used company-wide to operate a printer server from one location that services printers connected to your entire network.
Double click or drag Envoy Print over to the Applications folder.
If you are using a Mac, you may have additional prompts. Please make sure to accept the permissions.
You will be prompted to sign-in to the Envoy Print software.
Input the email you used to sign into your Envoy account and the temporary passcode given in your Envoy dashboard.
The password is not the same password you used to sign-in to Envoy. It’s the temporary passcode shown in your dashboard. (See image in step 3.)
Passcodes will expire after 10 minutes but you can always generate a new code if needed.
If you have questions about your network settings, please reach out to your companies IT team.
Next, select which printer to connect and click Add to this location.
Once your printer is connected you should be able see the printer listed as well and which computer (Connection) it is connected to under Printers.
Finally, choose which iPad(s) should connect to your printer(s) by clicking on Visitors > Devices > iPads for Envoy Visitors customers or Devices > iPads for Envoy Connect customers, and selecting the printer from the dropdown under the iPad(s).
Set up Envoy Print for Windows Multi-user Workstations
Step One: Before installing Envoy Print, please ensure that you have connected your printer to your computer via USB, through your Network, or via Bluetooth. Follow your printer's setup guide for proper installation.
Step Two: This process will run Envoy Print as a Windows Service to ensure that Envoy Print stays connected and active regardless of which user profile is logged into the computer connected to your printer(s). You will need to decide which user profile should be used to run the Envoy Print Windows Service.
Go through the start-up prompts.
Do you want to run this file? Click Run
License agreement. Read and accept
Select destination location. Choose where the Envoy Print application should be stored on this computer.
Select additional tasks
(Optional) Click toggle to add Envoy Print shortcut to your desktop
Important: Click the toggle next to “Install Envoy Print as a Windows Service”
After clicking ‘Next,’ you will be presented with a warning prompt. This warning prompt is suggesting that if logon is required to this service you shouldn’t run it as a Windows Service. However, the following steps are precisely how to circumnavigate the logon requirement.
Finish the setup modal.
Step Three: Change the User Account that runs the Windows Service.
Windows Services are run by the LocalSystem account by default. To ensure that the proper printer settings are served to Envoy Print and the service remains active, we recommend changing the User account that runs the Windows Service.
With an administrator account, open the Windows Administrative Tools > Services window on your Windows PC.
Stop the Envoy Print Service.
Double-click on Envoy Print. Click the Log On tab.
Change the service user account to the target user account.
Start the Envoy Print service.
Set the default printer and paper size. You will want to do this on the user account profile set to run the Envoy Print Windows Service.
How to set default Printer and Paper size on Windows:
Default Paper size (select 30857 Badge label)
Open Envoy Print from either the Start menu or the icon on the Desktop if you chose to create a shortcut. This will open a web browser window.
In another tab, log into your Envoy dashboard account. Click on Devices > Printers, and copy the 6-character pairing code. This will be your password for Envoy Print.
On the Envoy Print tab, enter the email address you’re logged into the Envoy dashboard with in the email field and input the 6-character pairing code in the password field.
Next, on the Envoy dashboard, the available printers connected to the paired workstation will appear. Select which printer(s) to pair using the checkboxes and click ‘Add to this location.’
Once your printer is connected you should be able see the printer listed as well and which computer (Connection) it is connected to under Printers.
Finally, choose which iPad(s) should connect to your printer(s) by clicking on Visitors > Devices > iPads for Envoy Visitors customers or Devices > iPads for Envoy Connect customers, and selecting the printer from the dropdown under the iPad(s).
Adding a new printer connection
Navigate to Visitors > Devices > Printers.
Click on "here" at the top of the page under "Looking for the new printer setup?"
Click on Existing connections in the top right corner.
Click the + button next to Add a new connection.
Follow the setup steps listed above.
Unlinking your printer connections
Navigate to Visitors > Devices > Printers.
Click on Existing connections in the top right corner.
Click the trash can icon next to the connection you want to delete.
Removing a printer
Navigate to Visitors > Devices > Printers.
Click the vertical ellipses (three dots) next to the printer you would like to remove.
Click Remove Printer.
Uninstalling Envoy Print
Follow one these guides from Apple or Microsoft to remove software from your computer:
Troubleshooting Envoy Print
The Envoy Client carries an option to toggle between Engines and these Engines ultimately perform differently within Envoy Print:
Engine 4 - uses XPDF
Engine 6 - uses Adobe
Envoy Print will now default to Engine 4 which is more optimized for Envoy Print and we recommend maintaining the lower Engine setting.
FAQ
For easier setup, ensure that you have a printer connected to your computer prior to downloading Envoy Print.
If each computer has its own printer then each computer will need to download Envoy Print software with its own connection. See How to add a new connection steps above.
You can download Envoy print to multiple computers using the same Envoy account email but make sure to input the new temporary password given to you in the dashboard when you setup a 'New Connection'.
Occasionally there might be a network related issue that is blocking the connection of Envoy Print.
You can confirm this by adjusting the computer that has Envoy Print installed to use a different network. For example a phone’s cellular hotspot.
In instances like this we recommend you whitelist our URLs and IP addresses.
Envoy will show the name of the printer you chose on your computer.
For example, if you have four of the Epson TM-C3500 printers, and never changed the default name to something that is easily identifiable, you will see Epson TM-C3500 four times in the Envoy dashboard.
To change your printer names, navigate to your computer settings.
You can always regenerate a new temporary passcode if yours expires.
