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How should I structure my Envoy account?
How should I structure my Envoy account?

No matter if you plan to use Envoy at a single office or multiple, you only need one Envoy account. Learn more below!

Updated over a week ago

No matter if you plan to use Envoy at a single office or multiple, you only need one Envoy account. If you’re planning to use Envoy in multiple offices, you can add additional locations to your account.

You’ll have one payment method for your account, no matter how many locations you have. You will need to purchase a subscription for each location.

Each location has its own visitor log and settings, and it’s easy to switch between locations if you have global permissions. You’d want to create a new location anytime you want to keep visitor data separate.

For most customers, a location is defined as one physical office, but you can also set up Envoy locations in creative ways. For example, you could have locations for each door of one building; or you could have locations for each building within a central campus.

Visitors plans + Locations

Important note: You will be billed for each location under our Visitors plans. For more information about pricing, please see our pricing page.

  • Premium and Enterprise plans support unlimited locations per account.

  • Standard plans support five locations per account.

  • Basic plans support one location per account.

Workplace plans + Locations

Workplace Standard and Workplace Premium plans both include unlimited locations. You will be billed based on Active users not locations. For more information, please see our article about Active Users.

What hardware can be used at one location?

On Basic, Standard, and Premium plans, you can pair unlimited iPads per location. Having multiple iPads at one location can improve the sign-in experience because multiple visitors can sign in at once versus queuing up and waiting to sign in. No matter which iPad a visitor uses to sign in, their details will appear on that location’s dashboard.

If you’re using badge printing on a Standard or Premium plan, you can use one badge printer per location. Even if you’re using multiple iPads, all visitor badges will print from the same printer.

If you need to use multiple printers at your location, please contact us.

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