When a visitor arrives at your building without an invite, security can check them in via the security console. This will create an invite and notify an admin that the visitor has arrived. To review which admin receives notification for lobby sign ins, or learn more about what information is shared with building security, please review our Admin Notifications for lobby sign-in guide.
The security console is the viewpoint of the Envoy dashboard for the Property Security Admin.
Video - Walk-up Registrations
Learn how to create and manage walk-up visitor registrations.
Creating a walk-up registration
Navigate to the invites log from your security console
On the upper left-hand side of the page, selected New Invite
Enter in the visitor’s name
Select the tenant the visitor is there to see
Enter in the arrival date and time
Include any notes for the tenant under the shared notes section
Contacting the tenant admin
Once a visitor walk-up record has been created, navigate to tenant name. Hover over the tenant name to view the tenant admins to contact
You can cycle through tenant admins by selecting the arrows on the pop-up window
Modifying visitor walk-up record
If the security console needs to include shared notes after signing in a walk-up guest, they can modify the record by:
Selecting the 3 dots to the right of the visitor record and selecting edit invite
Entering in notes under shared notes