Overview:
When a visitor arrives at your building without an invite, security can check them in via the security console. This will create an invite and notify an admin that the visitor has arrived. To review which admin receives notification for lobby sign ins, or learn more about what information is shared with building security, please review our Admin Notifications for lobby sign-in guide.
Important Note:
The security console is the viewpoint of the Envoy dashboard for the Property Security Admin.
Video - Walk-up Registrations
Learn how to create and manage walk-up visitor registrations.
Creating a walk-up registration
Navigate to the invites log from your security console.
On the upper left-hand side of the page, selected New Invite.
Enter in the visitor’s name.
Select the tenant the visitor is there to see.
Enter in the arrival date and time.
Include any notes for the tenant under the shared notes section.
Select Create.
Contacting the tenant admin
Once a visitor walk-up record has been created, navigate to tenant name. Hover over the tenant name to view the tenant admins to contact.
You can cycle through tenant admins by selecting the arrows on the pop-up window.
Modifying visitor walk-up record
If the security console needs to include shared notes after signing in a walk-up guest, they can modify the record by:
Selecting the 3 dots to the right of the visitor record and selecting edit invite.
Entering in notes under shared notes.
Selecting Save.
FAQ
The fields that the property security desk see are fixed to visitor name, tenant, and host. Any additional details that need to be shared can be added into the “shared notes" field in the invite you send to the visitor.