How to enable Touchless walk-ins

  1. Go to Visitors > Settings > Welcome screen > Touchless walk-ins
  2. Toggle this setting to on.
  3. Fully close and reopen the Envoy application on your iPad(s)
  4. You will now see a small QR code on the "Tap to sign in" button.

How to sign-in using Touchless walk-ins

  1. Walk up to the iPad and use your phone's camera to scan the QR Code
    โ€ข On both Android and iOS, you simply have to open the camera app and point it at the QR code. Then a pop up will appear to open the webpage attached to it.
  2. Open up the webpage and go through the sign-in process.
  3. Depending on how your sign-in flow is set up the visitor has the option to sign all legal documents, take or upload a photo, etc.

Hardware requirements for Touchless walk-ins

  • For iOS, the device must be on iOS 12 or higher.
  • For Android, the device must be on Android 7.0 Nougat or higher.
  • Envoy's Visitors Kiosk must be on app version 3.7.0 or higher.

Touchless walk-ins FAQ

  • For security, the QR refreshes every 10 minutes
    โ€ข This is to prohibit someone signing in if they aren't actually at your iPad
  • If the QR code being scanned gives the visitor an error that the link has expired, fully close the Envoy Visitors Kiosk app and reopen it to get a new QR code.
  • We have multiple language support for 23 languages. Learn more about which languages we support.

Not currently supported with Touchless walk-ins

  • ID Scanning
  • Videos in Legal documents
  • Plus one sign-in
  • Final Screens
  • Envoy Protect/Employee registration
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