Naming your iPad

We highly recommend giving each iPad a distinct name. You can do this before or after the iPad is paired to your location. Here’s why: once your iPad is paired, it will appear on your Visitors > Devices page. It’ll be easier to troubleshoot any issues later if the iPad has a distinct name. To name your iPad you can follow this guide.

Pairing an iPad

Global and Location admins only

  1. On your iPad, open the App Store. Search for and download the Envoy Visitors Kiosk app.

  2. Open the Envoy Visitors app, and tap “I have an Envoy account.”

  3. Find the six-digit device pairing code.

  4. On your computer, go to Visitors > Devices > iPads.

  5. Type your device pairing code into the field.

    1. Click “New iPad” if you don’t see a field.

  6. Click “Pair this iPad" and your iPad will pair. This may take a few moments.

Tip: To add multiple iPads repeat these steps as needed.

Removing an iPad

  1. Go to Visitors > Devices > iPads

  2. Click on the ellipses next to the iPad you wish to delete.

  3. Click "Remove iPad".

  4. Click "Remove" again when the modal appears.

Using an iPad stand

We strongly recommend using an iPad stand to prop up your iPad, making it easier for visitors to sign in.

We sell several options in the Envoy store.

  • The MiStand is adjustable which helps with photo-taking.

  • The @Rest is affordable, transportable, and easy to assemble

  • The WindFall is the most secure, as it can be bolted or locked to your front desk.

Visitor Kiosk FAQ

  • If the Visitor Kiosk is autofilling emails when visitors sign-in, be sure to disable the 'Learn from this app' feature in your iPad settings. Navigate to Settings > Contacts > Siri & Search > Turn off 'Learn from this app'.

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