All Calendar resources not syncing
Newly added resources can take some time to sync. Please allow 24-48 hours for the resources to show up.
Google Calendar resources
The email used to authenticate your calendar resources needs to be a high enough admin level to grant Read and Write permissions to Envoy.
If the permissions are correct but Envoy is still not syncing Rooms, it's possible that your Trusted API setting is turned off. You'll need to grant Envoy access to Google's API. Here's a Google guide on how adjust this setting.
You will also need to ensure that your Rooms are setup as a Resource properly. To verify, you can go to your calendar to create a meeting and verify that you select a meeting room the same way as the gif below.
Outlook Calendar resources
If you have a hybrid O365/On-Prem environment rooms will not sync over.
You'll need to be authenticating with a super/global admin email who has the ability to allow Envoy read and write permissions on your room resources.
You will also need to ensure that your Rooms are setup as a Resource properly. To verify, you can go to your calendar to create a meeting and verify that you select a meeting room the same way as the gif below.
Some calendar resources syncing
Newly added resources can take some time to sync. Please allow 24-48 hours for the resources to show up.
Google Calendar
This is likely due to the email used to authenticate your calendar resources not being an admin on every room you are trying to sync.
Log into https://admin.google.com/ and go to https://calendar.google.com/calendar/. Click the Settings button. Go to the calendar for the failed room and share the calendar with the connected account.
Outlook Calendar
Go to your Azure portal, find Enterprise applications and navigate to Rooms, click into it and look at "permissions". The permissions given should match the following.
If those look good navigate to "my apps"
Find "Envoy rooms" and click the 3 dots to the right
Click "Manage application"
Here you will be able to expand the permissions, if you are the admin who set up rooms you will see both, if you are not the admin you will see only the bottom portion.
If the permissions don't read as above for the "permissions your admin consented to" you will need to
Delete the Envoy Rooms app from Azure
Remove your calendar from Envoy
Re-authenticate into Azure from the Rooms dashboard
This may take up to 24 hours to propagate Rooms in the dashboard
If you still don't see the rooms or proper permissions after the 24 hour period go back to step 2 and make sure you have permissions now.
If you're still needing help contact us.
Book now and End meeting not saving on the display
With both Outlook and GSuite you might click "Book now" or "End meeting" and it will work for about a minute and then revert back. This means that this calendar has no write permissions given to Envoy.
To give write access to envoy for your room resources you'll need to edit the settings of the specific calendar.
Display is not showing my calendar events
If you had previously connected Rooms and everything was working as expected but now your Room Display is not showing the rooms or any of the meeting icons (Essentially it looks blank like the below image)
You will need to remove your connected calendar and then re-authorize it.
How to remove and reauthorize your connected calendar
Go to Rooms > Settings
Find the connected calendar and click the 3 dots to the right side of the modal.
Click Remove calendar.
Confirm you want to remove the calendar by clicking on Remove calendar account. Optionally, you can remove rooms and unpair all devices.
After removing the calendar, you'll be led back to the original screen you used to set up Rooms. Select whether you connect via Google or Office 365, and begin the connection process again.
Please note that you do have to be an admin in these platforms to connect, if you are not the admin who originally connected your calendar please be sure you have proper permissions
How to report a problem on the iPad
If you're noticing an issue with the iPad paired to your room (calendar not updating, pairing screen not working, etc.) you'll want to triple tap the iPad screen and then fill out the email with as much detail as possible so we can get a good grasp of the problem.
