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Signing in with QR codes
Signing in with QR codes

This article outlines the benefits of QR codes, how to make QR codes available to visitors, and how to use a QR code to sign in for a visit.

Updated over a week ago

Important Notes:

  • You will need version 3.2.0 or later of the Envoy Visitors app to use QR codes.

  • You must have an iPad paired to the account at the time of the invite for a QR code to generate.

Benefits of signing in with QR codes

  • Visitors who register have the option of signing in with a QR code. Rather than type their information on the iPad, visitors can sign in instantly by using the iPad’s camera to scan their QR code.

  • QR codes provide a more seamless, light-weight sign-in experience for visitors who have already taken the time to register.

  • By letting visitors sign in faster, QR codes will help to free up your kiosk for other people who may be waiting to sign in.

  • Because QR codes are only given to people who register, this encourages more visitors who are invited to register.

  • When a visitor signs in without using their QR code, the system doesn’t recognize their invite and will sign them in as a new entry.

How to make QR codes available to visitors

Your visitors receive a QR code when they register for their visit.

To turn on registration and make QR codes available to your visitors, navigate to Visitors > Settings > Invites and enable registration. You can now invite people to visit by selecting “New invite” on the Invites log.

When you invite a visitor, they receive an email prompting them to “Register now” for their visit. Clicking this opens a new window where they can complete each step of your sign-in flow or, in other words, register.

When they finish registering, their QR code to sign in will be sent to their email. Each QR code is unique and valid for one visit only. If they choose to instead use Touchless sign in they would download the mobile app at this point.

If you would like to learn more about creating a Static QR Code, please give our help article a view here.

Available on Apple Wallet & Google Pass

In order to add to Apple Wallet or Google Pass, please utilize the links in the QR code email sent.

How to sign in with QR codes

  1. Visitors with QR codes should approach your sign-in kiosk-like any other visitor

  2. On the kiosk, tap “Tap to sign in”. You will notice a round button just below the “Full name” field that contains an image of a QR code.

  3. Tap this button to activate the iPad’s camera. 

  4. On a smartphone, open the email that contains the QR code.

    1. A screenshot of the QR code is fine too.

  5. Hold the QR code in view of the iPad’s camera and align it with the guides on the screen. The visitor's information will be filled in automatically.

Note: If the visitor checked in prior to arriving they would have had the opportunity to sign the NDA. This step would then be skipped in the actual sign-in process and they would have been signed in automatically without the extra steps.

QR Codes and recurring invites

  • With recurring invites, the visitor will get one QR code that will work for 1 sign-in per day for their allotted visit.

    • For example, if I'm invited July 1-July 10, I can use the QR code I get in my email every day to sign in and it will continue to work through July 10.

Different types of registration/invite emails

We send two types of registration/invite emails, one with a Register now button and the other with a QR code AND a Register now button.

Register now button

This invite email will send if:

QR Code and Register now button

This invite email will send if:

Why didn't a QR code send at all

  • There is no iPad paired to the account at the time the invite was created

  • One of the iPads paired to the account is on a version of Envoy Visitors older than 3.2.0

  • If any legal documents have a video attached to them

Important notes

  • QR codes are valid for the entire day of the invite. IE, you invite someone for 4:15 PM they can use their QR code at 6 AM or 11:59 PM as long as the date is the same as that of the invite.

  • If you have any iPad paired to the account that is on version 3.2.0 or older you must remove the iPad entirely or update it to the latest version.

  • When a visitor signs in without using their QR code, the system doesn’t recognize their invite and will sign them in as a new entry.

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