How delivery notifications work
With Envoy Deliveries, you can automatically notify recipients when their deliveries arrive. To do so, Envoy needs to “know” two pieces of information: First, which employee is the delivery for? And second, what is that employee’s contact information?
When you snap the photo to record any delivery, Deliveries “reads” the shipping label and identifies the recipient’s name. If that name matches an employee in your directory, the recipient will be notified automatically.
Benefits of delivery notifications
Save the time it takes to call or track down recipients when their deliveries arrive.
Photos appear in delivery notifications, so it’s easy to know which delivery to look for.
Deliveries do not linger as long. Faster pick-up times means less storage space is required.
Since all notifications are automated, no one on the administrative team needs to feel like they’re pestering their colleagues with constant reminders.
If a delivery arrives for a recipient with an assistant assigned within Envoy, the notification will automatically go to the assistant instead of the recipient.
Currently delivery notifications can be sent via email, Slack, and Microsoft Teams. More notification methods are coming soon! Notification methods are set per location, but cannot be customized per delivery area.
Depending on how many deliveries typically arrive at once, it may be helpful to delay your notifications. Here’s why:
Imaging fifty deliveries all showing up at once, and you start recording them with your Envoy mobile app. Without notification delays, each notification gets sent right when you log the delivery. In this scenario, recipients could come to collect their deliveries before you’re done recording and organizing all the remaining ones.
Notification delays give you the buffer you need to sort, record and organize your delivery area. If you choose to delay notifications, you can do so by 15 minutes, an hour or a day.
As an administrator, have the option to allow your team to snooze delivery notifications. With this feature enabled, a “Snooze” button will appear in all delivery notifications.
When a recipient clicks the “Snooze” button in a notification, all notifications from that delivery area will be paused for one week. This includes new delivery notifications and reminder notifications.
Since recipient snooze their deliveries per delivery area, they will still receive notifications from any other delivery areas (unless they snooze those, too.)
This isn't mine
When an employee clicks the "This isn't mine" button Envoy will send an email to the administrator that scanned the package to let them know, as well as mark the package as "unidentified" in the visitor log. This should help keep your mail room as empty as possible with packages getting assigned to the right people as well as keep your visitor log accurate for reporting purposes.
You can choose to customize your delivery notification schedule per delivery area. This way, delivery notifications will only be sent during your preferred time of day. The schedule you set is up to you. Choose your business’s office hours, or set customize the notification schedule to match when your mailroom is unlocked.
By default, the notification schedule is set for weekdays, 8am-6pm, in the local time for the delivery area.
If you record deliveries after hours, the notifications get delayed to the next notification period.
Alternatively, you can select to send notifications 24/7. With this option, delivery notifications are sent when the delivery is recorded—no matter what time of day or night.
Delivery notification text
You can customize the text that appears in notifications, and you’ll do so per delivery area. You can add in custom variables to automatically include the recipient’s name, delivery area name, carrier name (like UPS or FedEx) and date received.
This is especially handy if you have multiple delivery areas, since you can add in the delivery area name and specific instructions to access that delivery area. This way, each recipient will know where their package is stored and how to retrieve it.