The Visitors kiosk is the iPad your guests will interact with when they arrive at your location.

Most Envoy settings are configured in your dashboard. When you pair an iPad with a specific location, it automatically loads all of your preferred account configurations. Pairing is the term we use for connecting an iPad with a location. Pairing is also done on your dashboard.

For easier device management, it's a good idea to give your ipad kiosk a unique name.

Once the iPad is paired to your location, you’re ready to start signing in visitors. Visitors that sign in on that iPad create entries for that location (i.e., they will appear on the location’s dashboard and in visitor logs).

It's also easy to unpair an iPad from a location. Once you unpair it, you’re free to pair it with another location or use it as you wish.

For customers with Visitors Enterprise, you can use your kiosk to display emergency notifications.

You can pair multiple iPads to one location. With multiple iPads at one location, multiple visitors can sign in at the same time, and their entries are created for the same location simultaneously.

Tip: Many of our busiest customers have two or three iPads on their front desk paired to one location. Some have eight or more!

The iPad must be connected to Wi-Fi for visitor entries to appear in the visitor log and send Host notifications in real-time. When the iPad is connected to Wi-Fi, it’s considered operational.

You can see all paired iPads at a given location—and see if they’re operational or offline—from any location’s devices page.

If you’re a Global Admin, you can view at-a-glance device status for all locations from Global overview > Devices.

The Visitor kiosk can also operate in offline mode. Visitors can still sign in if your iPad is offline, but their entries will be stored temporarily on the iPad. Any stored entries will automatically appear on your visitor log when the iPad reconnects to Wi-Fi.

In most traditional use cases, Offline mode works like a safety net if your Wi-Fi connection temporarily drops. But, some customers choose to use the iPad in offline mode if they’re having visitors sign in at a conference booth or outdoor event.

As of App Version 4.44.2, the kiosk application now offers a debug menu that provides information about the kiosk application! You'll be able to view the following on the main page:

You'll also find the Printer Status Page for visibility whether or not there is an active bluetooth connection between the iPad & the printer. In the printer status page, you'll find the following information:

You'll also be able to see the permissions the kiosk application has access to.

NOTE: These are not toggle-able