How multiple printers works

If you’re on an Envoy Visitors Enterprise plan, you can use multiple printers at any of your locations. You’ll manage all printers and iPads directly from your Visitors > Devices page.

Once you’ve paired multiple printers, you can designate which iPads print to which printers.

Benefits of using multiple printers

  • More flexibility in your location configuration. Assign a printer to every iPad kiosk if desired!
  • Easier device management. Specify which iPad kiosks print to each printer.
  • Increased visibility into printer status. Know when printers go offline, check if they are out of badges, and more.
  • Monitor all printers at all locations from your Global overview > Devices > Printers page.

How to pair multiple printers - Wifi/Ethernet

First time device setup

If you’re getting set up for the first time, we recommend pairing your printers first and then pairing your iPads. Here’s how:

Pair your first printer.

  1. Go to Visitors > Devices > Printers.
  2. Select your printer model.
  3. Name your printer.
    • Give it a descriptive name so you can tell it apart from the other printers.
    • We also recommend physically labeling the printer with its name using a permanent marker or label maker.
  4. Choose how you’d like to connect your printer, and follow the setup instructions.
  5. Click “Save,” and you’ll see your printer details listed.
  6. To add your additional printers, click “New printer.” 

Then, pair your iPads

  1. Go to Visitors > Devices > iPads.
  2. If you haven’t already, download the Envoy Visitors app on your iPad.
  3. Find the device code and enter it as directed.
  4. From the dropdown, select which printer this iPad should print to. 

5. Click “Pair this iPad,” and you’ll see your iPad details listed.
6. To pair additional iPads, click “New iPad,” and follow steps 2-5 above. You can select any printer for any iPad. 

Then, specific which printer each iPad should use

  1. Go to Visitors > Devices > iPads.
  2. You can add more iPads at this time (by clicking “New iPad”) or you can specify where your existing iPads should print.
  3. Each iPad will have a Printer field with a dropdown.
    • If there is no printer selected, click the dropdown and select one from the available list.
    • If there is a printer selected and you’d like you change it, click the dropdown and select a different printer from the available list. 

Tip: You can change which printers are assigned to which iPads at any time. That's why it's handy to label the iPads and printers with their designated device names.

How to pair multiple printers - Bluetooth

First time setup

Note: The iPad must already be paired to the printer via the settings app on the iPad and paired to Envoy at Visitors > Devices > iPads.

  1. Go to Visitors > Devices > Printers.
  2. Select your printer model.
  3. Name your printer.
    • Give it a descriptive name so you can tell it apart from the other printers.
    • We also recommend physically labeling the printer with its name using a permanent marker or label maker.
  4. Choose Bluetooth.
  5. The printer will connect automatically. Go to the iPad 
  6. Click “Save,” and you’ll see your printer details listed.

Setting up the next Bluetooth printer

  1. You will pair the next printer with the iPad via the settings app on the iPad. 
  2. Once the printer is connected successfully open the Envoy application and tap I already have an account
  3. Go to Visitors > Devices > iPads and add the iPad. 
  4. The already printer should come over automatically after a few seconds. 

Note: You must do this one at a time for each iPad. You cannot pair the iPad before connecting to the printer via the settings application on the iPad. 

Important notes

  • If you remove a printer from your devices list, the iPads it was previously assigned to will no longer have a printer. You’ll need to manually choose a new printer for each of those iPads.
  • The iPad name is not editable from your devices page. To change the iPad name, follow these instructions from Apple.
  • You can edit a printer’s name or IP address at any time.
    • Find the printer and click the ellipsis (…) button.
    • Click “Edit details” Edit the name or IP address as needed. 
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