This feature is only available for host phone numbers with US, Canadian, and UK country codes.

How does this integration work?

When a visitor signs-in, their host receives a phone call at the phone number they have listed in your Envoy directory. When the host answers their phone, a recorded message lets them know their visitor has arrived.

You can customize the message as well as the voice when configuring the integration.

Note: To receive a phone call notification, hosts must have a phone number listed in the employee directory.

Enabling the Envoy + Phone call integration

  1. Go to Integrations > All integrations.
  2. Under Host notifications, find Phone call. Click “Install.”
  3. Optional: Choose to include specific instructions for hosts following the standard greeting that their guest has arrived.
  4. Select a “Voice preference” from the drop-down menu.
  5. Click “Complete setup.”

We recommend testing new features before engaging your whole team. On the Envoy Visitors Kiosk, sign yourself in as a test visitor, select yourself as the host, and listen to the recorded greeting.

Note: Phone call notifications are disabled by default, administrators can optionally enable them per location in Visitors > Settings > Notifications. Employees can also disable these in their personal notifications settings by following the instructions in this article.

Did this answer your question?