This feature is only available for host phone numbers with US, Canadian, and UK country codes.
How does this integration work?
When a visitor signs-in, their host receives a phone call at the phone number they have listed in your Envoy directory. When the host answers their phone, a recorded message lets them know their visitor has arrived.
You can customize the message as well as the voice when configuring the integration.
Note: To receive a phone call notification, hosts must have a phone number listed in the employee directory.
Enabling the Envoy + Phone call integration
- Go to Integrations > All integrations.
- Under Host notifications, find Phone call. Click “Install.”
- Optional: Choose to include specific instructions for hosts following the standard greeting that their guest has arrived.
- Select a “Voice preference” from the drop-down menu.
- Click “Complete setup.”
We recommend testing new features before engaging your whole team. On the Envoy Visitors Kiosk, sign yourself in as a test visitor, select yourself as the host, and listen to the recorded greeting.
Note: Phone call notifications are disabled by default, administrators can optionally enable them per location in Visitors > Settings > Notifications. Employees can also disable these in their personal notifications settings by following the instructions in this article.