Network requirements

In order for Envoy to be able to print it is required for the iPad to be able to talk directly to the printer. Envoy uses the IP address of the printer on your internal network to instruct the iPad to send the visitor badges right to the printer, so that a middleman is not needed.

The following ports should be open between the iPad and the printer within your local network:

  • UDP 161 (SNMP – Printer Status)
  • TCP 5900 (Data – Printing)

Note: The Brother printer only supports connections to 2.4 GHz wireless band. If you are using a dual band router, your iPad(s) can remain connected to the 5 GHz band and your printer can connect to the 2.4 GHz band.

Wireless authentication available

Personal

  • Open (w/ None or WEP)
  • Shared Key (w/ WEP)
  • WPA-PSK (w/ TKIP or AES)
  • WPA2-PSK (w/ AES)

Enterprise

  • LEAP (w/ CKIP)
  • EAP-FAST (w/ TKIP or AES)
  • Inner Authentication: None, MS-CHAPv2, or GTC

Enterprise wireless configurations require a server certificate to be installed and could be considered an advanced setup.

Wired/Wireless - Set a static IP on the device

Follow these steps to set a static address to the printer:

  1. Type the printer’s IP address into the URL bar of your web browser.
  2. Enter the following credentials:
  • User: admin
  • Password: access
  1. Click Network Configuration at the top of the page.
  2. Click Configure TCP/IP halfway down the page.
  3. Enter the static IP, Subnet Mask, and Gateway.
  • If you’re unsure on what to enter here, talk to your local IT team.
  1. Set Boot Method to Static.
  2. Click Submit.
  3. Go to Visitors > Devices > Printers and enter the static IP address.

Wired/Wireless – Set a static IP using DHCP reservation

Follow these steps to set a static address to the device using a reservation on a DHCP server:

  1. Type the printer’s IP address into the URL bar of your web browser.
  2. Enter the following credentials:
  • User: admin
  • Password: access
  1. Click Network Configuration at the top of the page.
  2. Click the tab for the preferred method of connection (Wired or Wireless)
  3. Take down the MAC address for that connection and provide it to your IT team to make a DHCP reservation. If you are IT, use this MAC address to create a reservation on your DHCP server. The IP address set here will be applied to your printer.
  4. Restart the printer.
  5. Go to Visitors > Devices > Printers and enter the static IP address.
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