Editing visitor entries

You can edit the details of any visitor entry. This may come in handy if a visitor makes a typo while signing in on the iPad, or they did not sign out at the actual time they left the building.

How to edit visitor entries

  1. Go to Visitors > Visitor log.
  2. Double click on the entry that requires edits. This will open the entry details.
  3. To edit sign-in fields (like name, email, etc), simply click on the text or dropdown fields and edit directly.
  4. To edit a sign-in or sign-out date, click the field and use the dropdown calendar.
  5. To edit a sign-in or sign-out time, click the field and type the desired time.

Deleting visitor entries

Available for Global and Location Admin only

You can delete visitor entries, but please note this is a permanent action that cannot be undone. Front Desk Admins can edit but not delete visitor data.

  1. Go to Visitors > Visitor log.
  2. Click the check box on the entry or entries you’d like to delete.
  3. A “Delete” button will appear in the top right of the dashboard. Click “Delete.” 

Deleting all visitor data

If you need to do a purge of visitor data for a full location or specific date range, please contact us for assistance.

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