Editing visitor entries
You can edit the details of any visitor entry. This may come in handy if a visitor makes a typo while signing in on the iPad, or they did not sign out at the actual time they left the building.
How to edit visitor entries
- Go to Visitors > Visitor log.
- Double click on the entry that requires edits. This will open the entry details.
- To edit sign-in fields (like name, email, etc), simply click on the text or dropdown fields and edit directly.
- To edit a sign-in or sign-out date, click the field and use the dropdown calendar.
- To edit a sign-in or sign-out time, click the field and type the desired time.
Deleting visitor entries
Available for Global and Location Admins
You can delete visitor entries, but please note this is a permanent action that cannot be undone. Front Desk Admins can edit but not delete visitor data.
- Go to Visitors > Visitor log.
You can delete entries in three different ways.
- Click the check box on the entry or entries you’d like to delete. Click “Delete” at the top right of the screen.
- Click the ellipses (...) on the entry and click "Delete entry".
- Click on the visitors name to open the entry and click "Delete".
Deleting all visitor data
If you need to do a purge of visitor data for a full location or specific date range, please contact us for assistance.