Editing visitor entries
You can edit the details of any visitor entry. This may come in handy if a visitor makes a typo while signing in on the iPad, or they did not sign out at the actual time they left the building.
How to edit visitor entries
Navigate to Visitors > Visitor log.
Click on the entry that requires edits. This will open the entry details.
To edit sign-in fields (like name, email, etc), simply click on the text or dropdown fields and edit directly.
To edit a sign-in or sign-out date, click the field and use the dropdown calendar.
To edit a sign-in or sign-out time, click the field and type the desired time.
Remember to click Save after you've made your changes.
The following information is recorded automatically and cannot be edited:
Approval history (Invite approvals, Visual compliance, Block list, etc)
Host notification status
Legal documents: Signed/not signed
Integration status
Deleting visitor entries
Available for Global and Location Admins
You can delete visitor entries, but please note this is a permanent action that cannot be undone. Front Desk Admins can edit but not delete visitor data.
Navigate to Visitors > Visitor log.
You can delete entries in three different ways.
Click the check box on the entry or entries you’d like to delete. Click Delete at the top right of the screen.
Click the ellipses (...) on the entry and click Delete visitor.
Click the visitor's name to open the entry and click Delete at the bottom of the page.
Deleting all visitor data
If you need to do a purge of visitor data for a full location or specific date range, please contact us for assistance.