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Setting language for your team and visitors
Setting language for your team and visitors

Set your team’s language preference and which languages are available to visitors.

Updated over a week ago

Supported languages

Envoy Visitors supports 31+ languages, view the whole list here.

Setting the default language for your team and visitors

Your kiosk and the notifications Envoy sends your team will appear in your default language. To change this to a different language, follow the steps below

  1. Navigate to Manage > Location Settings from the lefthand menu.

  2. Under Advanced settings, find Language, and click Edit.

  3. Select your desired language from the dropdown list.

  4. Click Save.

Important Notes:

  • Envoy will not automatically translate your legal documents. We recommend working with your legal team if you choose to translate these and configure a version corresponding to each language.

  • Your default language must be set to English to customize your host notification text. In any other language, this text will return to its default.

  • The dashboard language is set to English and does not change with the default language of the company.

Supporting multiple languages on the kiosk

You can give visitors the option to sign in in different languages. When you add a language, Envoy creates a translated version of your sign-in flow that visitors can select from the kiosk’s welcome screen.

Once a visitor finishes signing in, the kiosk will return to the default language.

Adding languages

Add languages to your kiosk to give your visitors options when they sign-in. For each language you choose to support, Visitors creates a translated copy of your sign-in flow that guests can activate from the kiosk’s welcome screen. Add a language in a few clicks.

  1. Select Edit.

  2. Choose a language from the dropdown menu.

  3. Click Save.

Managing translations - Sign-in flow (location-based)

When you add a language, Envoy translates your sign-in flow automatically. We recommend reviewing these translations for accuracy. Follow these steps to see and edit your translations.

Important Notes:

  • When filling out sign-in flows, the original flow should be filled out in the language that is set for the account. For example, if your account is set to Spanish, you will fill out all sign-in flow questions in Spanish and then select English as a translation language.

  • You can verify your account language by navigating to your settings in Visitors > Settings > Account.

To review translations of your sign-in flow:

  1. Click the Manage translations button next to Visitor type name to edit the name for that particular language.

  2. Click Save.

  3.  When finished, go to Visitors > Settings > Sign-in flow > Sign-in fields and click Manage translations below the sign-in fields.

  4. Select the language from the drop-down and type the desired translation if the automatic translation isn't satisfactory.

  5. Click Save.

Managing translations - Sign-in flow (Globally)

  1. Click on the name of the flow you want to edit.

  2. Click Translations.

  3. You can view and edit the translations for the selected language.

    1. If you have more than one language to translate use the toggle at the top to select that language

  4. Click Save.

Important Notes:

  • If you change the name of a visitor type or sign-in field in your default language, your translations will update to match. However, editing a translated version of your sign-in flow will not update your other translations to match.

  • You will have to do this one language at a time by selected the language you wish to edit and then changing the fields.

Legal documents are NOT automatically translated when you add a language and will continue to appear in your default language. Once you’ve added multiple languages to your kiosk, follow these steps to add translated legal documents:

  1. Scroll down to the legal document text section.

  2. Select which language of your sign-in flow you’d like to edit from the dropdown menu.

  3. Paste in the translated version of your document.

  4. Click Save document to apply the changes.

  5. Optional, select the "returning visitors must re-sign the revised document" checkbox to ensure that all visitors have signed the correct document for their respective language.

  6. When a Visitor switches to use this language on the Welcome Screen, they will now see the translated text you pasted into the legal document text box.

Final screen

Your Final screen will remain in your default language. You can add your own translation for each language you support.

To edit translations of your final screen:

  1. Select which language of your sign-in flow you would like to edit.

3. Add the translated text.
4. Click Save.

Changing the language in Envoy Mobile

Envoy Mobile supports four languages (English, French, Japanese, and Spanish).

If your phone's primary language is set to one of the above we will automatically adjust the language of the Mobile app.

Please note that the language settings on the account do not apply to any Health and Safety options at this time

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