Visitors setup guide for Sports & Entertainment Venues
This guide is for admins configuring Envoy Visitors at sports venues, stadiums, and entertainment properties. Envoy customers often handle game-day surges, VIP and talent privacy, and high-volume loading dock operations.
Compliance and operational requirements
Stadium and venue operators handle three very different visitor populations on the same day: credentialed media and broadcast crews, vendors and contractors, and VIPs (talent, ownership, sponsors). ADA, state venue codes, and league requirements apply. Loading dock throughput (often 70+ deliveries on event day) is a major operational pressure in itself. Contact tracing and rapid evacuation capability matter for both public health and emergency response.
Recommended features and configuration
Pre-register the surge
Pre-registration with invites, bulk invites, and group invites: handle media, broadcast, and vendor surges in advance
Multi-location invites: perfect for ops teams across multiple venues
Role-based badges
Visitor types: separate flows for each population
Have custom badge settings per visitor type, allowing for different visitors to display relevant information
Protect VIPs and flag risk
Watch list: inform security the moment a VIP (or a person of concern) signs in
Block list for visitors: to stop any bad actors from getting past the doors
Identity Screening: for contractors and vendors needing behind-the-scenes access to spaces
Loading dock throughput
Visitors kiosk notification takeover: full-screen alert to dock supervisors in case of an emergency
Health screening and contact tracing readiness
Using the visitor log: pull a contact list for any date or area in seconds
Emergency response
Using Visitors for evacuation: real-time roster if the venue has to clear
Emergency notifications: create incidents and send messages to all visitors and employees to maintain visibility across all on-site parties
Case Studies: Washington Commanders
Learn how the Washington Commanders use Envoy to secure their stadium and loading dock, allowing them to keep operations running smoothly and keep fans (and VIPs) safe.