Overview
By "taking over" your Screens, Envoy leverages the existing displays throughout your workplace to broadcast emergency alerts and notifications. This feature is used in tandem with your other Envoy devices, allowing takeovers on Visitors kiosks, Rooms tablets, and Screens.
Not an emergency? You can also send non-emergency announcements to Screens.
How to take over Screens
The option to takeover your Screens will be available when sending an emergency notification. You can use the web dashboard or mobile app to send emergency notifications or announcements.
Using the web dashboard
Main article: Sending an Emergency Notification [Web]
Navigate to Communications > Message log
Click on Send new message in the upper right-hand side.
You can also navigate directly to Communications > + New message.
The message window will open. Type in your Message and Message title (optional). The Message title will be displayed as a header on the Screen. Messages are limited to 320 characters.
If it's an emergency, check the box next to Emergency message to reveal additional priority options, like Asking for responses.
Check the box to Takeover all Envoy tablets in this location.
For those with Visitors + Workplace Rooms, all Visitors kiosks and Rooms displays will be included alongside your Screens.
Select the employee(s) and/or visitor(s) you want to notify.
Select your Delivery method(s). Choose from SMS, Envoy mobile push notification, email, Slack, and/or Microsoft Teams.
Click Send now to send your Notification.
After sending, you should see a takeover banner in the sent log, and all paired Screens will display your message.
Using the mobile app
Main article: Sending an Emergency Notification [Mobile]
Navigate to the location you need to notify by selecting the dropdown caret next to the location name at the top left.
Click the plus icon at the top right and choose Send an emergency notification.
A new window will pop up where you can type in your Message and Message title (optional). The Message title will be displayed as a header on the Screen. Messages are limited to 320 characters.
Decide if you want recipents can mark themselves as safe. Note: Recipients will not be able to respond via Screens.
Select Yes under Takeover Envoy tablets in this location.
Select at least one Delivery method.
Select the employee(s) and/or visitor(s) you want to notify.
When you are ready to send out the notice, select Send.
You will see your notice under the Announcement section of the Home tab - with a 🟠LIVE banner signaling the current takeover.
Ending a Screens takeover
Any Global or Location admin can end a screens takeover from web or mobile. You don't need to end the takeover using the same device it was sent from.
On web
Navigate to Communications > Message log.
If there is an active takeover, a banner will display at the top of the page.
To end a takeover, just click End takeover.
On mobile
The emergency notification will display under the Announcements banner on the app's home tab. To end a takeover, tap the notification, then tap End.
You'll receive a success message once the takeover has ended.
