Overview
After enabling Emergency notifications, global and location admins will be able to send emergency notifications on web or Envoy mobile. Global admins can send emergency notifications to any location, while location admins will only be able to send them for the locations they are admins of.
This article will show you how to use Envoy mobile for Emergency notifications. Are you looking to learn how to send them via the web dashboard? Learn here!
To ensure that your employees and visitors receive your SMS emergency notice please make sure that we have their phone number on file. No SMS will be sent if we do not have their number.
How to send an Emergency notification
Minimum Requirements
Your mobile device must meet the below requirements to send emergency notifications through our mobile app:
OS 7.0 and above.
Envoy app version 4.82.0 or higher
iOS 16 and above.
Envoy app version 4.82.0 or higher
Your emergency notification recipients do not need to install the Envoy mobile app to receive your SMS emergency text.
Sending your message
Log into your Envoy user account.
Navigate to the location you need to notify by selecting the dropdown caret next to the location name at the top left.
Click the plus icon at the top right and choose Send an emergency notification.
A new window will pop up where you can type in your Message and Message title (optional).
✨Tip: Select an incident template to automatically populate the message.✨
Note there is a 320 character limit for each message.
Ask recipients to mark as safe, which allows recipients to mark themselves as safe or acknowledge receipt. Select Yes or No.
Select which employee group(s) you want to notify.
Just you: Just you (This is a great option for testing)
Checked in: All employees that are currently checked in via Envoy workplace.
Scheduled but not checked in: All employees that have reservations at this location, but have not checked in via Envoy workplace.
Primary location of [Location]: All employees with your current location set as their primary location.
Employee directory of [Location]: All employees in the directory of your location, regardless of their primary location or onsite/remote status.
+Select employees: Create a custom group of employees based on the directory at your current location.
Select which visitor group(s) you want to notify. Available on Visitors Enterprise
Signed in: All visitors who have signed in already
All expected visitors: All visitors who are expected, including those who have already signed in
When you are ready to send out the notice, select Send.
Recipients in your selected groups will receive your emergency notice. You will also be able to see your notice under the Announcement section of the Home tab.
There may also be a banner advising that some employees/visitors do not have registered phone numbers, so they may not receive an SMS emergency notification message.
Sent Log
Once your emergency notification is sent, you will land on a page that details who successfully received your notice and who marked themselves as safe. You can also access the sent log from the app home page by tapping on Announcement > Recipients. By tapping on someone's name, you can view more details about the delivery.
The sent log is broken up into six categories and you can click each one to filter as needed.
Not sent
Marked as safe
Not marked as safe yet
Sent
Employee
Visitor
Mark as Safe
The sent log will show who has marked themselves as safe. This allows admins to view real time data about the individuals in your building.
Employees and visitors can learn how to mark themselves as safe here.
Archive Emergency Notice
Easily archive emergency notifications that are no longer needed using Envoy Mobile.
Log into your user account on Envoy's mobile app.
On the Home tab under the Announcements section click on the emergency notification you want to archive.
The next page will lead you into your emergency message, click on the ellipsis at the top right corner.
Select Archive announcement and choose Archive. Your emergency notice will now be hidden from the announcements section on the mobile app for all your employees.
Employee Experience
The email, push, and SMS notice from Envoy will display your emergency notification message. They will be able to mark themselves safe by using the link provided in the message.
Employees can also open the Envoy mobile app to view your emergency notification under the Announcement section on the Home tab.
To ensure that your employees receive your SMS emergency notice please make sure that their phone number is listed in your employee directory. No SMS will be sent if we do not have their number. See here on how to add your employee phone numbers.
