With Envoy’s Emergency Notifications, admins can enable two-way chat, allowing employees and visitors to reply to the designated response team directly through the Envoy mobile app or web. Admins can view and manage responses from the dashboard or mobile app, ensuring quick coordination and clearer situational awareness during critical events. By assigning a local emergency response team to handle replies, workplaces can keep communication focused and efficient without notifying all admins.

Admins can enable two-way chat when creating and sending an emergency notification.

Learn more about sending an emergency notification from mobile and web.

✨Tip: You can use templates to pre-populate emergency messages, including response options, ensuring you're ready for any scenario✨

Before using this feature, you'll need to have a designated Local emergency response team. This will ensure that the proper contacts receive all notifications during an emergency.

Only Global and Location admins can be added to the Local emergency response team.

By default, the sender of each Emergency message is added to the response team for that specific message and will receive all notifications.

Admins can view any active chats within the Chat tab, located in the lower right-hand side on the web dashboard.

Any new chats will appear with a banner notification at the top right-hand corner, and will be highlighted in the chat window.

To start a new chat, locate the recipient in the message log, then click the Chat button on the right-hand side. This will open a chat window, where you can message directly.

Any chat responses and their sender will also be sent to the admin via SMS, if enabled.

Admins can navigate to active chats by tapping Manage Emergency and then navigating to the Chats tab.

To start a new chat on mobile, navigate to Manage emergency, then tap on the recipient in the Response log. Tap on the chat bubble icon on the right side of the recipient's detail card.

Recipients can initiate a chat from any device. They do not need to log into Envoy at any point since their chat link contains its own authorization.

Before starting a chat, they'll be prompted to respond if they're safe or need help.

When initiating the chat, a web window with the chat interface will open. The emergency message will display at the top.

When an admin or safety team member responds, the recipient will get an additional notification with the response.

The recipient will be able to open the chat to view more details.