Overview
By using Envoy's Emergency notifications feature, admins can collect responses from recipients to have real-time data on who might need assistance in an emergency. These responses are shown in the Message log, which can be viewed on the web or on the Envoy mobile app.
Employees can learn how to mark themselves as safe or needing help in this article.
Asking for responses
Learn more about how to send an emergency notification from the web dashboard or mobile app.
When sending an emergency notification, you'll see the option to allow recipients to respond that they're safe or need help. This option is available using every delivery method, making it easy for visitors and employees to respond on any platform.
For these messages that require responses, a follow-up notification will be sent 10 minutes after the initial message to those who didn't respond. A maximum of 2 follow-ups will be sent using the same delivery methods as selected initially.
Using the Message log
Web
To access the message sent log on the web dashboard, navigate to Communications > Message log. Click on the message for which you want to see details.
Using the dropdown menus, you can filter by status or recipient type (employee, visitor).
Editing responses
Things can change quickly in an emergency. Admins can edit responses on behalf of employees using the message log. This is especially helpful for admins conducting a roll call at muster points.
Navigate to Communications > Message log. Click on the message for which you want to see details.
Click on the ellipses (...) next to the employee response you want to edit. Click Edit responses.
In the response pop-up, you can change the response recorded. Click Update to finalize the response.
Note: You'll only be able to select options different from the current response.
You can repeat this process as many times as needed to ensure accuracy. The message log will show the most recent edit, and who made it.
Exporting responses
You can export the message response log in csv format from the web dashboard.
Navigate to Communications > Message log and select the message you want to export.
Once in the message viewer, click Export. Your download will begin automatically.
Open the csv file in your preferred software.
Mobile
Open the mobile app. Your emergency notification should be on the home page of the app, under Announcements.
Tapping on the notification will bring up more details and allow you to respond if needed.
Tap on Recipients to open the mobile message log.
Editing responses
Navigate to the message log on the mobile app. You should see a complete list of recipients and their current responses.
Click on an employee's name to bring up more details, such as the status of each delivery method and when they responded.
Tap on the ellipses to edit the response. Selecting the response will update the message log.
FAQ
How many times can you change someone's response?
A response to an emergency notification can be changed as many times as needed while the notification is visible. After the notification is archived, it cannot be changed.