The badge printer works with the Visitor kiosk to provide instant, automatically printed visitor badges. When a guest signs in on the iPad, their visitor information is sent directly to the printer over an Internet connection (because of this, the iPad and printer must be on the same network). Once the printer “receives” the message, the badge will print in about one second.

Learn more: Set up Brother QL-820NWB or Brother QL-720NW

If you don't plan on using an iPad at your Visitors location, check out Envoy Print, which offers direct printing via workstation connection.

For Standard and Premium plans, you can connect one printer per location (no matter how many iPads you have paired). As visitors sign in, the badges will print in the order their entries were created.

On the Enterprise Plan, you can connect multiple printers at any location. This allows you to set fallback printers to prevent disruptions during sign-in.

Envoy works most reliably with one printer per iPad, or two iPads per printer at most. Putting more iPads on one printer increases the chance of queued, delayed, or failed print jobs, especially when lots of visitors arrive at once. While Brother printers can technically support 2+ iPads, we don't recommend it as a best practice.

Before you install, count your kiosks, count your reception desks, and plan printers to match. If you need more than one printer at a location, see Multiple printers.

You can see the printer that is paired at a given location—and see if it’s operational or offline—from any location’s devices page.

You can see a history of badges printed on the Printers overview page. This only works for our traditional printing connection through the iPad.

You can filter by Time, Printer (if applicable), and Status (Success, Error, Queued).

Hovering over the Print jobs will give you a summary of the jobs on that date.

Tip: If you're a Global admin, you can view at-a-glance device status for all locations from Global overview > Devices.