How Envoy's account structure works
With Envoy, your account structure will depend on three things:
Which Envoy products you use
Which plan(s) you subscribe to
How many workplaces you’ll use Envoy in
Signing up for any Envoy product creates an Envoy account. A company typically has one Envoy account, regardless of how many physical offices it has or which Envoy products it uses.
Think of your account as the umbrella over everything else you’ll set up within Envoy.
During sign-up, you’ll also create your first location. A location typically represents a physical office.
Since an account can have multiple locations, think of each location as nested underneath your account umbrella. Our customers often create locations for each office in different cities or each building on a central campus.
Allowing multiple locations per account gives account administrators more flexibility. This way, you can have global administrators with account-level access and location-based administrators with more specific access.
Benefits of this account structure
Flexibility: You can customize your account structure to meet your needs.
Centralized billing: Although you’ll pay for each subscription, they’re all linked to your one Envoy account.
Easy expansion: If your company opens a new office that needs visitor sign-in or delivery management, adding a new location and copying over your existing settings is easy.
Envoy account structure and billing
Locations are free—only product subscriptions require payment. You can subscribe to Visitors at any of your account’s locations.
You’ll need a Visitors subscription for every location where you’d like to sign-in visitors.
You can choose from Basic, Standard, Premium, and Enterprise plans.
All locations using Envoy Visitors must be on the same plan type (e.g., one location cannot be on Standard and one on Premium).
Your Workplace subscription is based on the number of resources and employees on your company account and is not affected by the number of locations. Workplace is module-based, and each individual product has different subscription requirements.*
Your locations do not need to have the same number of delivery areas. You can have none, one, or multiple delivery areas per location.
To send emergency notifications to visitors, you must have an Envoy Visitors Premium or Enterprise subscription. To send emergency notifications to employees and use the threat intelligence dashboard, you must have an Envoy Response subscription.
Many customers prefer linking all their locations' Envoy subscriptions. This way, the entire company account can be connected to a single payment method and billing cycle.
*Our Legacy workplace plan was billed per active user. If you are unsure which billing model your company currently uses, reach out to your account team or contact support.