Important: Envoy no longer supports TLS v1.1 and below as of April 2nd, 2019. This means you will no longer be able to access the Envoy dashboard using older browser versions.

About TLS

Transport Layer Security (TLS) is a cryptographic protocol used to secure web connections. It’s what helps keep your data secure and private as it is transmitted across the Internet.

Think about online banking or shopping. These sites use TLS encryption when you submit your payment information. It helps ensure that your sensitive information is only accessible by you and the person you intended to receive the information.

Outdated TLS versions

We’re committed to protecting your privacy and making Envoy as secure as possible. For this reason, we no longer support TLS v1.0 and stopped supporting TLS v1.1 on April 2nd, 2019.

Envoy will support TLS v1.2 and TLS v1.3, which is considered the safest, most reliable method for transferring data online.

What you need to know

TLS probably isn’t something you think about on a daily basis. And if you’re using a newer web browser, you’ve already upgraded to TLS v1.2 without even noticing. However, if you’re using an older version of a web browser, you may need to take steps to update to a newer version to continue using Envoy.

There are two ways to check if you need a browser update:

Option 1: Check with a testing service

  1. Go to the ssllabs.com browser test.
  2. Scroll down to Protocol Features.
  3. Find TLS 1.2.If it’s green and says Yes, you’re all set.If it’s black and says No, you need a browser update. We recommend talking to your IT team.

Option 2: Identify your browser version and check the list

  1. Find your browser version.
  2. If you’re not sure what browser you’re using or what version of your browser you’re using, go to whatismybrowser.com.
  3. Find your browser name and version number. It should look something like this: 
  4. Find your browser version in the chart below.If it is Compatible by default, you’re all set.If it is Not compatible or Compatible, but not by default, we recommend talking to your IT team.

Envoy does not directly endorse or have formal partnerships with the sites above. We are merely providing links to tools that we believe our users will find helpful in verifying their browser compatibility with our products and services. The accuracy of results largely depends on your computer system and network configuration.

Using Envoy’s API endpoints

If you are using Envoy’s API endpoints to upload your employee directory or access your Envoy account information, then you need to ensure your API client can also support TLS v1.2 or v1.3.

Using Envoy + Active Directory

For customers uploading their employee directory using Envoy’s Active Directory PowerShell script, please ensure your server is configured to use TLS v1.2 or v1.3 by default.

We have updated the Active Directory script code provided in the Envoy dashboard to force the usage of TLS v1.2. You can find the code under the “# Force TLS 1.2” comment. Learn more about the Active Directory integration.

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