Overview
A call log provides a detailed record of all video calls, attempted and answered, made through the kiosk. This helps track visitor interactions and ensure no visitor is missed or overlooked. Keeping a log also adds an extra layer of security to your workplace. It allows you to monitor which locations are often contacting your reception team, ensuring that all interactions are documented and traceable.
Using the call log
Navigate to Global overview > Virtual front desk > Call log.
Here, you will see a list of all calls made at each location where VFD is enabled. The details shown are
Date and time: When the outgoing call was made, in your local timezone. Hovering over the date and time will show the location's time.
Duration: How long the call was, in minutes and seconds. The timer starts when the kiosk starts the call attempt.
Time to answer: How long it took a virtual receptionist to answer the call
Location: The Envoy location the call was made from
Kiosk: The name of the iPad kiosk the call was made from. Learn more about Kiosk names.
Status: The status of the call - Ended, Missed, or currently In Progress.
You can sort by any of the above statuses to find the specific call you want to see details about.
Call transcriptions
Downloading call transcripts
You can know what your virtual receptionists are assisting people with by downloading call transcripts! Transcripts are provided in webvtt format and are time-coded.
Navigate to the ellipses (...) on the right-hand side for the call you wish to download.
Click on the ellipses and select Download transcription.
The download will begin, and you can open the file in a compatible text editor.
The text will include time stamps and will be separated line by line.
Turning transcriptions off
By default, calls will be recorded and available 60 days after the call.
To disable transcriptions:
Navigate to Global overview > Virtual front desk > Settings and scroll down to Call settings.
Under Call transcriptions, toggle Transcribe calls to Off.
Review the pop-up and confirm by clicking on Disable.
Calls will no longer be transcribed.