Overview
Emergency Notifications is a comprehensive solution designed to enhance safety and streamline emergency response in your workplace. This feature provides real-time occupancy data and facilitates rapid communication during emergencies. You can see a list of all employees and visitors on site, and send alerts across multiple channels in a few clicks, all from a single platform.
This article covers how to set up Emergency notifications. To learn how to send them, view our tutorial articles for Sending emergency notifications via mobile or web.
Benefits
Onsite Awareness Precision: Knowing exactly who is in the building at any given time allows for more efficient evacuation procedures and ensures that no one is overlooked during an emergency. Because Envoy has a comprehensive list of the employees, visitors, vendors, contractors, and traveling employees in the employee log, customers can more precisely message the relevant parties without creating noise or panic in personnel who are working from home that day.
1-click Communication: The ability to send immediate alerts to all building occupants during emergencies or drills ensures that everyone is informed and aware of the situation. This can help prevent panic, reduce confusion, and ensure that everyone knows what to do and where to go, making emergency situations more manageable. Visitors and employees can also indicate whether they are safe or need help, providing admins and responders with current information on who requires assistance.
Compliance-Conscious Coordination with Emergency Responders: By providing emergency responders with live data, Envoy Emergency Notifications aids in rescue efforts and ensures that help can be directed where it's most needed. Admins can even export the message sent log if needed.
Tools consolidation: Envoy Emergency Notifications consolidates emergency preparedness into our all-in-one workplace platform, eliminating the need for multiple-point solutions.
Subscription Note
Workplace Premium Plus allows you to send emergency notifications to your employees only.
Visitors Enterprise allows you to send emergency notifications to your visitors only.
If you want to send emergency notifications to both your employees and visitors, you'll need to subscribe to both Workplace Premium Plus and Visitors Enterprise.
Learn more here about our features and pricing.
Delivery Methods
Effortlessly send multi-channel emergency notifications via SMS, email, and push notifications, Slack, or Microsoft Teams.
SMS
Email
Push notifications
Slack
Microsoft Teams
SMS Prerequisite
Employees
In order for Envoy to send an employee a SMS emergency text notification the user must have their mobile number listed under their Envoy profile in your employee directory. You can prompt employees to add their phone number by navigating to Communications > Settings and toggling Passively collect employee phone numbers to ON.
This adds a banner to the top of the Profile page, where employees can add their phone number by selecting Edit.
Video - Show employees how to add their phone number using Envoy Mobile.
We currently offer three methods for Admins to add a phone number:
Visitors
Your visitor sign-in flow must require that visitors provide their mobile number during registration. This will allow Envoy to send your visitor a SMS emergency notification during an emergency.
IMPORTANT:
You must use Envoy's default phone number field called Your Phone Number for emergency notifications.
Go to Visitors > Settings > Sign-in flow on the Envoy web dashboard.
Click Edit on the sign-in flow you need to update.
Under the Sign-in fields tab locate the field titled Your Phone Number and toggle it to be Required.
Make sure to hit the Save button at the top right.
If you do not have the phone number field added yet, select the Add field dropdown caret at the top.
Choose the Phone option and this will add the Your Phone Number field to your flow.
Toggle it to be Required and click Save.
Email Prerequisite
To ensure that you receive our email emergency notifications we recommend that you whitelist Envoy's email addresses and IP.
168.245.112.89
Notification Recipients
Emergency Notifications allow you to send emergency notices to:
Yourself.
All checked-in employees and visitors.
Employees and visitors with reservations/invites for the day at a specific location.
All employees in the directory for a specific location.
All employees in the directory with a specific location set as primary.
A custom group comprised of any employees and/or visitors.
Enabling Emergency Notifications
Before you can send emergency notifications using Envoy Mobile, this feature needs to be enabled on the web by a Global or Location admin.
Login to the Envoy web dashboard.
Navigate to Communications > Settings.
Scroll down to Emergency Notification settings.
Toggle Allow admins to send emergency notifications to On.
Optional: You can Passively collect employee phone numbers by toggling this to On.
