Overview
Emergency Notifications is a comprehensive solution designed to enhance safety and streamline emergency response in your workplace. This feature provides real-time occupancy data and facilitates rapid communication during emergencies. You can see a list of all employees and visitors on site, and send alerts across multiple channels in a few clicks, all from a single platform.
Benefits
Onsite Awareness Precision: Knowing exactly who is in the building at any given time allows for more efficient evacuation procedures and ensures that no one is overlooked during an emergency. Because Envoy has a comprehensive list of the employees, visitors, vendors, contractors, and traveling employees in the employee log, customers can more precisely message the relevant parties without creating noise or panic in personnel who are working from home that day.
1-click Communication: The ability to send immediate alerts to all building occupants during emergencies or drills ensures that everyone is informed and aware of the situation. This can help prevent panic, reduce confusion, and ensure that everyone knows what to do and where to go, making emergency situations more manageable.
Compliance-Conscious Coordination with Emergency Responders: By providing emergency responders with live data, Envoy Emergency Notifications aids in rescue efforts and ensures that help can be directed where it's most needed.
Tools consolidation: Envoy Emergency Notifications consolidates emergency preparedness into our all-in-one workplace platform, eliminating the need for multiple point solutions.
Subscription Note
Workplace Premium Plus allows you to send emergency notifications to your employees only.
Visitors Enterprise allows you to send emergency notifications to your visitors only.
If you want to send emergency notifications to both your employees and visitors, you'll need to subscribe to both Workplace and Visitors.
Learn more here about our features and pricing.
Delivery Methods
Effortlessly send multi-channel emergency notifications via SMS, email, and push notifications.
SMS
Email
Push notifications
SMS Prerequisite
Employees
In order for Envoy to send an employee a SMS emergency text notification the user must have their mobile number listed under their Envoy profile in your employee directory.
Video - Show employees how to add their phone number using Envoy Mobile.
We currently offer three methods for Admins to add a phone number:
Visitors
Your visitor sign in flow must require that visitors provide their mobile number during registration. This will allow Envoy to send your visitor a SMS emergency notification during an emergency.
IMPORTANT:
You must use Envoy's default phone number field called Your Phone Number for emergency notifications.
Go to Visitors > Settings > Sign-in flow on the Envoy web dashboard.
Click Edit on the sign in flow you need to update.
Under the Sign-in fields tab locate the field titled Your Phone Number and toggle it to be Required.
Make sure to hit the Save button at the top right.
If you do not have the phone number field added yet, select the Add field dropdown caret at the top.
Choose the Phone option and this will add the Your Phone Number field to your flow.
Toggle it to be Required and click Save.
Email Prerequisite
To ensure that you receive our email emergency notifications we recommend that you whitelist Envoy's email addresses and IP.
168.245.112.89
Notification Recipients
Emergency Notifications allow you to send emergency notices to:
Yourself.
All checked-in employees and visitors.
Employees and visitors with reservations for the day at a specific location.
All employees in the directory for a specific location.
How to Send Emergency Notifications on Envoy Mobile
Minimum Requirements
Your mobile device must meet the below requirements to send emergency notifications through our mobile app:
Android:
OS 7.0 and above.
Envoy app version 4.61.0 or higher.
iOS:
iOS 15 and above.
Envoy app version 4.62.0 or higher.
Your emergency notification recipients do not need to install the Envoy mobile app in order to receive your SMS emergency text.
Send an Emergency Notice
Send multi-channel emergency notifications via SMS, email, and push notifications using Envoy mobile.
To ensure that your employees and visitors receive your SMS emergency notice please make sure that we have their phone number on file. No SMS will be sent if we do not have their number.
Download the Envoy mobile app from Google Play or the App Store.
Log into your Envoy user account.
Navigate to the location you need to send out a notification for by selecting the dropdown caret next to the location name at the top left.
Click the plus icon at the top right and choose Send an emergency notification.
A new window will pop up where you can select message type, who to send a notification to and type in your message.
Note there is a 320 character limit for each message.
When you are ready to send out the notice select Send.
Recipients in your selected groups will receive your emergency notice. You will also be able to see your notice under the Announcement section of the Home tab.
Sent Log
Once your emergency notification is sent you will land on a page that details who successfully received your notice. The sent log is broken up into four categories and you can click into each one to see a list of names pull up.
Not sent
Sent
Employee
Visitor
Archive Emergency Notice
Easily archive emergency notifications that are no longer needed using Envoy Mobile.
Log into your user account on Envoy's mobile app.
On the Home tab under the Announcements section click on the emergency notification you want to archive.
The next page will lead you into your emergency message, click on the ellipsis at the top right corner.
Select Archive announcement and choose Archive. Your emergency notice will now be be hidden from the announcements section on the mobile app for all your employees.
Employee Experience
The email, push, and SMS notice from Envoy will display your emergency notification message.
Your employees will also be able to open the Envoy mobile app to view your emergency notification under the Announcement section on the Home tab.
To ensure that your employees receive your SMS emergency notice please make sure that their phone number is listed in your employee directory. No SMS will be sent if we do not have their number. See here on how to add your employee phone numbers.
FAQ
An admin can only send out an emergency notice via the Envoy mobile app.
Emergency notifications cannot be viewed or archived on Envoy's web dashboard at this time.