Troubleshooting iPad status

We’ve rounded up a few common troubleshooting tips to ensure your iPad stays connected.

Updated over a week ago

Tip: Turn on iPad status notifications to get notified when an iPad is offline for more than 20 minutes. Go to Visitors > Settings > Notifications.

Poor Wi-Fi connectivity

Envoy relies on Wi-Fi (Internet connection) to keep your iPad, web dashboard, and printer in sync. Here are a few tips you can try to improve your signal strength. And remember, if you’re having connectivity issues, it’s best to talk to your IT team.

Ensure you’re on the latest iOS

Not every new iOS release contains Wi-Fi related updates, but it’s always smart to keep your iPad up to date.

Pairing error, Unable to get code, check internet connection

If your iPad shows the below screen instead of a pairing code please follow the steps below to ensure your IP is not blocked.

  1. Navigate to Safari on the iPad

  2. Attempt to load

  3. If you see Error 1006 please contact support with the IP address listed on the page.

    1. This error means your IP Address has been temporarily blocked, our support team can get this corrected

  4. If the page loads without error continue to use this guide to troubleshoot.

Restart everything

  • Restart the Wi-Fi on your iPad.

  • Open the Settings app on the iPad, locate Wi-Fi on the left, then toggle Wi-Fi off. Toggle Wi-Fi back on.

  • [Ask IT first!] Restart the router and/or modem. To do so, turn everything off (and/or unplug it) and leave it off for at least thirty seconds, then start it back up.

Renew your Wi-Fi lease.

If you’re connected to the correct network but need to give it a nudge, you can try renewing the lease. To do so, tap the name of the network you’re connected to. On the next screen, tap “Renew Lease.”

Turn off “Ask to Join Networks”

In the Settings app under Wi-Fi, check to see if you have “Ask to Join Networks” toggled on. If so, try toggling it off. With this feature enabled, the iPad is constantly searching for a network to connect to. It’s suspected that this may result in a slower connection to your desired network.

Reset network settings on your iPad

Try resetting your network settings. Note that this will delete any stored Wi-Fi passwords so be sure you know the password for when you re-join. Forgetting and rejoining the network may help you reestablish a more stable connection.

Take off the iPad case

If your iPad is in a case, it’s worth a try to remove the case and check for any possible interference. Metal cases may cause signal issues.

Move the iPad

Carry your iPad around the office to see if you have stronger connectivity in some areas than others. If so, ask IT if it’s possible to improve connectivity with a Wi-Fi extender or by other means.

Change or turn off wireless security [Ask IT first!]

In some cases, changing your router’s security settings can improve connectivity. Wireless communication between locally connected devices can sometimes be blocked by enterprise wireless access points. Talk to your IT team before trying any of these!

Whitelist URLs

For additional security, you can whitelist the hostnames from Envoy and the third-party services we rely on.

“Failed to sign in: Request failed: unacceptable content-type:text/html” message on iPad

The error listed above is often the result of trying to connect to a Wi-Fi network that requires a browser-based sign-in process.

  • For long-term success, you’ll need to connect to a network that does not require browser sign-in.

  • As a temporary solution, sign into your browser to activate the Wi-Fi network, then log back into Envoy. Since you’d have to do this every time the browser-enabled Wi-Fi timed out, you can see how it’s not a great long-term solution.

We highly recommend that you use Envoy on iOS 13 or newer.
On new iPads, sign-in is faster, the screen quality is higher, and visitor photos look nicer. If you’re worried about cost, let us know. We’d love to help you out.

Please enable Bluetooth now message

Swipe down on the top of your iPad to bring up the control center and make sure the Bluetooth symbol is illuminated in blue.
If it is, you need to give Envoy permission to use Bluetooth specifically. 

  1. Go to Settings on the iPad

  2. Scroll all the way down to the bottom and find Envoy Visitors

  3. Toggle Bluetooth to on.

Did this answer your question?