What kind of customer support do you offer?
At Envoy, we believe that connecting with customer support should never be a chore. We’re the highest-rated visitor management product on top review sites, including Capterra and G2 Crowd, and if you read our reviews, you’ll notice that many of our customers rank our support team as one of their favorite things about us. We look forward to supporting you and your team!
How to reach Envoy Support
Due to the impacts of COVID-19, Envoy’s Support team is currently available Monday - Friday from 5am - 5pm PST; we are slowly re-evaluating offering additional hours of Support in the near future. Reach us via email at [email protected] or through live chat on our website. To start a live chat, click on the red circle in the bottom-right corner of any envoy.com web page.
Please send any security-related questions to [email protected].
If you message us outside of our operating hours, we will respond to you on the following business day.
Existing customers may additionally reach out to their dedicated account executive or customer success manager for questions related to trainings, deployment and billing.