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What kind of customer support do you offer?
What kind of customer support do you offer?

Learn more about our support team and how to reach us.

Updated over a week ago

What kind of customer support do you offer?

At Envoy, we believe that connecting with customer support should never be a chore. We’re the highest-rated visitor management product on top review sites, including Capterra and G2 Crowd, and if you read our reviews, you’ll notice that many of our customers rank our support team as one of their favorite things about us. We look forward to supporting you and your team!

How to reach Envoy Support

Envoy Support is available 24 hours a day Monday - Friday, and on Sunday from 1-9pm PT!

Reach us via email at [email protected] or through live chat on our website or mobile apps. To start a live chat, click on the red circle in the bottom-right corner of any web page.

For live chat on the Mobile App:

  • make sure your app is up to date in the App Store or Play Store

  • Tap Profile

  • Tap Settings (the cog symbol in the top corner)

  • Tap Get Help

Please send any security-related questions to [email protected].

If you message us outside of our operating hours, we will respond to you on the following business day.

Contacting Sales

If you would like to get in touch with our sales team, you may reach us through our contact form or via the live chat messenger.

Existing customers may additionally reach out to their dedicated account executive or customer success manager for questions related to trainings, deployment and billing.

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