Overview
Keeping your printer firmware up to date helps ensure badge printing runs smoothly and reliably during visitor check-in. Outdated firmware can cause connectivity issues, delayed printing, or print failures, potentially interrupting the visitor sign-in experience. We recommend installing the latest firmware for your printer model before setting up or troubleshooting badge printing.
Latest supported firmware versions:
Brother QL-820NWB: v1.32
Brother QL-820NWBc: v2.19
Update firmware on Windows
Connect the printer to your computer using the provided USB.
The USB Port is located on the back of the printer.
Don't have a cable? You can find USB Type A to USB Type B replacement cables on Brother's website, as well as other online retailers like amazon and Office Depot.
Go to the brother printer download page.
Download and install the Printer driver, Firmware Update Tool, and Font Update Tool from Brother’s support site for your model.
Launch the Firmware Update Tool.
Select your printer and follow the on-screen instructions to install the latest firmware.
Launch the Font Update Tool
Select your printer and follow the on-screen instructions to install the latest fonts (1.03).
Wait until the update fully completes, then power-cycle the printer.
How to update firmware on MacOS
Connect the printer to your computer using the provided USB.
The USB Port is located on the back of the printer.
Don't have a cable? You can find USB Type A to USB Type B replacement cables on Brother's website, as well as other online retailers like amazon and Office Depot.
Go to the brother printer download page
Download and install the Printer driver.
Navigate to the Apple App store. Download and install the Brother Transfer Express app.
Launch the app.
Select your printer and follow the on-screen instructions to install the latest firmware.
Wait until the update fully completes, then power-cycle the printer.