This feature is only available for host phone numbers in specific countries, see the list below!
How does this integration work?
When a visitor signs in, their host receives a phone call at the phone number they have listed in your Envoy directory. When the host answers, a recorded message lets them know their visitor has arrived.
You can customize the message and voice when configuring the integration.
We can call desk lines with or without extensions, as well as mobile numbers.
This only includes numbers in the following countries:
Country | Number |
United States / Canada | +1 415 604 9169 |
Australia | +61 480 031 469 |
Belgium | +32 460 250 727 |
Germany | +49 157 359 87141 |
United Kingdom | +44 7723 474882 |
Netherlands | +31 970 102 53453 |
Sweden | +46 10 551 73 71 |
Ukraine | +1 415 604 9169 |
Important notes:
If a host's phone number is in a country not listed above, no call is placed
To receive a phone call notification, hosts must have a phone number listed in the employee directory.
If it is a desk line with an extension, please format it as either:
ext. 1234orx1234If a Host attempts to return a missed call from this service, they hear a short message explaining that it is an automated notification line that cannot receive calls.
Enabling the Envoy + Phone call integration
Under Communication, find Phone call. Click Install.
Optional: Choose to include specific instructions for hosts to follow the standard greeting when their guest has arrived.
Select a Voice preference from the drop-down menu.
Choose how fast the announcement is read: extra slow, slow, normal, fast, or extra fast. The default is normal.
Type the custom host message.
Click Complete setup.
We recommend testing new features before engaging your whole team. On the Envoy Visitors Kiosk, sign yourself in as a test visitor, select yourself as the host, and listen to the recorded greeting.