How does Envoy define Active Users?
What is an active user?
"Active User” is an individual that has interacted with any Envoy platform or integration feature within the month, regardless of the number of times they've interacted with it.
What actions will make someone “active”?
Logging in or viewing the Envoy web or mobile app
Pressing a button on a notification sent from Envoy on Slack, Teams or Envoy mobile
Being automatically signed into the office by any of our auto sign-in features such as GPS, access control, WiFi, etc
Having a reservation created by someone else
For example, If an EA makes a reservation for Bobby, then Bobby will become an active user at the reservation start time
Booking a room on Envoy mobile
Receiving a package
For example, if a package is scanned and Bobby is the recipient, then Bobby is considered an active user at the time of scanning
The following actions alone will not make someone an active user:
Receiving a notification
Downloading the mobile app
Viewing the Slack, Google Calendar, Outlook or Teams integrations without taking an action
Being in the directory
For Workplace, you can have unlimited users in the directory. We only bill based on active users.