Overview
When a desk reservation is created, changed, or canceled, Envoy can automatically send an email to the employee who made the reservation. This keeps everyone informed, whether an admin booked something on their behalf or they made the change themselves.
Enabling reservation emails [Admin]
The Email for reservations setting is off by default. Admins can turn it on in Desk Settings.
Navigate to Desks > Settings.
Scroll to Notifications.
Toggle Email for reservations to on.
Once enabled, employees will receive emails for any reservation created, changed, or canceled at that location, whether the action was taken by an admin or by the employee themselves.
Note: Employees' existing email notification preferences also control whether they receive reservation emails. If an employee has turned off email notifications, they will not receive these emails even when the setting is enabled at the location level.
What triggers a reservation email
Envoy sends reservation emails in three situations:
New reservation: A desk is booked for an employee (by an admin or by the employee themselves).
Reservation change: A desk reservation is modified. The employee also receives a cancellation email for the original reservation.
Cancellation: A desk reservation can be canceled by an admin or an employee.
Note: Reservation emails do not apply to assigned desks. Employees with a permanently assigned desk will not receive these notifications.
What the emails include
Each email contains the information an employee needs to understand or act on their reservation:
Location: The Workplace where the reservation is
Reservation detail: Desk name and floor
Reservation time: Date and hours (or all day)
Reserved/canceled by: The person who made the change, or "You" if the employee did it themselves
Booking and change emails include a View reservation button. Cancellation emails include a Make a reservation button.