Envoy's Virtual Front Desk (VFD) connects visitors and employees to a designated virtual receptionist.

On the day of your invite, you'll be able to make an outbound call using the Envoy mobile app.

If your workplace has VFD enabled, you can make calls from the home page of your Envoy mobile app.

To use VFD mobile, you'll need to download the Envoy mobile app from the Apple app store or Google Play store. After downloading the app, you'll need to login with the same email used on your visitor invite.

In order to make outbound calls, Envoy mobile will need to have access to your phone's camera and microphone. You can check this under your phone's ⚙️ Settings > Envoy.

If you don't have these permissions granted, your phone may prompt you before making a call.

You can call a virtual receptionist by tapping on the Call for assistance button on your invitation card. This will initiate a call to the company's virtual receptionist, who will be able to assist you with your upcoming visit. The call is recorded for transcription and kept for reference by the company's admin team.

Either party can end the call; just tap on ❌ End button.

Employees can see the option to Call virtual assistant by tapping on the + sign at the top right-hand side of their Envoy mobile app home page.

Not seeing the Call for assistance button? It's possible the company location you're calling has their receptionist's hours of operations set to Away.

If your workplace already uses Envoy, your invitation will appear on your Profile tab, under Invites.

Not seeing your invitation? Make sure you've logged into Envoy mobile with the same email that is shown on your invitation.

Having connection issues? Ensure your connection is stable - a wifi connection will usually be stronger than calling on a cellular network.